First Citizens Community Bank Customers Appreciate Banks Response to Pandemic
03/15/2021 | Employees, Accolades, Community
The COVID-19 pandemic took all banks, and their customers, by surprise. With branch closings, remote work, and the introduction of the Paycheck Protection Program, many banks struggled to provide the same level of service they did pre-pandemic. However, in a recent Rivel Banking Benchmark study, First Citizens' customers were given the opportunity to rate the bank's pandemic response in comparison to their competitors. The results? First Citizens Community Bank was ranked 5th in the state of Pennsylvania for the quality of their response to the COVID-19 pandemic!
Read MoreJoseph Garrity Joins FCCB Wealth Advisors
03/11/2021 | Employees
FCCB Wealth Advisors located at First Citizens Community Bank (FCCB) recently expanded its team of Wealth Advisors with the addition of Joseph Garrity, who will serve the Delaware and Kennett Square, PA markets.
Read MoreMariani to Lead Service Quality for FCCB's South Central PA Region
01/11/2021 | Employees
In an age where most financial institutions offer similar products and services, there is a push to break away from sameness and make service the differentiator. A recent study by the survey company Qualtrics revealed that companies who focus on improving "the customer experience" report an increase in revenue compared to those who do not.
Read MoreAriana Torres to Lead Newly Opened FCCB Kennett Square Office
12/10/2020 | Employees
On November 12, 2020 FCCB (First Citizens Community Bank) opened the doors to their new full-service office located at 741 West Cypress Street, Kennett Square. Ariana Torres has joined the Bank to provide leadership to the office and the market. In her new role, Torres will prepare the staff to meet the financial needs of clients, including loan and deposit services, while assimilating the community to the FCCB brand - a bank large enough to offer a wide-range of competitive products and services, yet small enough to provide the personal customer service for which community banks are known.
Read MoreHowe and Jones Take Leadership Roles at FCCB
10/28/2020 | Employees
First Citizens Community Bank (FCCB) recently named two new managers to their branch office network. TJ Howe will lead their Mansfield and Wal*Mart branches, and Kelsey Jones was promoted to the role of Manager at the FCCB Millerton branch. Howe and Jones will be responsible for overall branch growth, service quality, staff development, and coaching. In addition, both will provide consumer and home equity loans to local residents.
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