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Work for one of the nation's top community banks!

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work. 

First Citizens Community Bank is committed to cultivating and preserving a culture of diversity and inclusion. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other company-sponsored and participative events.

 View our open positions below or visit our online Applicant Portal.

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Universal Associate III (Lender) - Wellsville, NY Office

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner.  Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service.  Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  A Universal Associate III will be able to perform teller work, open new accounts, maintain IRA/SEP files, and process deceased and estate accounts in addition to:

  • Completing consumer loan transactions including taking and processing the application with appropriate supporting documents, closing the loan and accurately, completing all necessary documentation. 
  • Demonstrating good analytical and decision-making skills.

A Universal Associate III may be granted specific limits of lending authority after successful completion of Consumer and Home Equity training (NMLS# required).

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  •     Basic understanding and knowledge of how a financial institution operates.
  •     Basic understanding and knowledge of financial information, products and services.
  •     Basic understanding and knowledge of consumer and commercial loan operations.
  •     Ability to use a personal computer.
  •     Ability to use Microsoft Office Word, Excel, and other job-related software programs.
  •     High school diploma or equivalent educational experience. (preferred)
  •     Ability to type a net 35 WPM. (preferred)
  •     Ability to use general office equipment such as a calculator, typewriter and copier. (preferred)

HOURS:

  • Hours will average approximately 40 hours per week and may include working some Saturday mornings. This position is budgeted for 2,080 hours per year.

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Universal Associate I (Teller/New Accounts) - Stateline (Millerton) Office

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service. Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses and completes all necessary maintenance on customer accounts.

HOURS:

  • Hours will average approximately 38-40 per week and will include working some Saturday mornings. May work in other offices in the region as needed. This position is budgeted for 2,007 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
  • High school diploma or equivalent educational experience. (preferred)

 POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Office Manager - Sayre Offices

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Develop and establish new profitable financial relationships, focusing on the small business segment, emphasizing loans, deposits, cash management, trust and investment and other ancillary bank products and services.  Researches and develops targeted leads to develop small business growth.  Interviews prospective customers and gathers all relevant credit and financial data to initiate the credit process and determine if the customer meets the bank’s credit requirements.  May be responsible for performing annual trends. 
  • Initiate, evaluate, process and administer their personal portfolio and oversees the office portfolio of commercial, mortgage, and consumer loans that meet or exceed the Bank’s credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank’s lending profit objectives without compromising quality and to minimize customer and Bank loan loss. 
  • Manages a sales culture at the office by conducting or overseeing sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishing team and individual goals, and developing a quality sales staff which includes hiring, training, motivating and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives. 
  • Oversee operational activities by keeping informed about operational functions, monitoring staff performance and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate Bank security. 
  • Coordinates the maintenance of office building, equipment, and grounds in order to ensure that the facility is attractive and efficient in delivering customer service. 
  • Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.    

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Three-plus years of position-related experience.
  • Two-plus years of management/supervisory experience.
  • General understanding of marketing, investment and lending principles and of bank-related laws and regulations.
  • Knowledge of the features and benefits of bank products and services.
  • Working knowledge of bank operating policies and procedures.
  • Basic accounting skills.
  • Personal computer skills including word processing, spreadsheet, data entry and data retrieval.
  • Ability to use position-related software programs.
  • Education beyond a high school diploma or equivalent educational experience. (preferred)
  • Specialized and position related education and training. (preferred)

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Universal Associate I (Teller/New Accounts) - Canton Office

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service. Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses and completes all necessary maintenance on customer accounts.

HOURS:

  • Hours will average approximately 38-40 per week and will include working some Saturday mornings. May work in other offices in the region as needed. This position is budgeted for 2,080 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
  • High school diploma or equivalent educational experience. (preferred)

 POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Professional Development Officer - Mansfield Corporate Office

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Develops a Strategic Training plan to identify goals and objectives to meet skill development needs and to address those needs for all employees of First Citizens in order to retain and build a high-performance workforce. 
  • Coordinates product and sales training goals and objectives focused on improving the customer experience by working with Regional Managers, Senior Management, and supports department supervisors to ensure staff is properly equipped to carry out the Bank’s Strategic objectives for growth.
  • Ensures the effective development, delivery, and tracking of internal training programs which includes annual regulatory compliance trainings, purchased programs and community education/training programs that have a positive effect on First Citizens employees and their level of performance.  Directly supervises and manages the development of the Staff Development Specialist(s) to ensure that training and related programs are administered and delivered in a professional, consistent, and effective manner.  
  • Responsible for the effective design and delivery of all new hire orientation and training.  This includes actual hands-on training for all new hires in a CSR, Universal Associate, and Office Manager positions. 
  • Assists in the development and implementation of the Management Training program and other leadership initiatives.
  • Manages and performs administration duties including, but not limited to, managing the education and training budgets, overseeing the EverFi and WedNet programs, and managing the 90-Day new hire evaluation program. 
  • Develops and maintains a personal program for maintaining an adequate level of knowledge in banking matters, training and skill development techniques, management techniques and personal skills; and demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.  

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Demonstrated experience in developing and conducting individual and group trainings on a wide variety of subjects.
  • Five years of retail banking experience to include lending, new account, teller experience, as well as demonstrated leadership abilities.
  • Excellent customer service skills.
  • Ability to use a personal computer.
  • Ability to use word processing and other position-related software programs such as Microsoft especially Word, Excel, PowerPoint and Publisher.
  • General knowledge of various techniques used to effectively teach adults.
  • Bachelors’ degree in education, communication or equivalent educational experience (preferred).
  • Ability to use general office equipment such as a 10-key calculator, copier or typewriter (preferred).

 POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Universal Associate I (Teller/New Accounts) - Rome Office

Part-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service. Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses and completes all necessary maintenance on customer accounts.

HOURS:

  • Hours will average approximately 25 per week and will include working some Saturday mornings. May work in other offices as needed. This position is budgeted for 1,300 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
  • High school diploma or equivalent educational experience. (preferred)

 POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Universal Associate I (Teller/New Accounts) - Wellsboro Office

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service. Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses and completes all necessary maintenance on customer accounts.

HOURS:

  • Hours will average approximately 38-40 per week and will include working some Saturday mornings. May work in other offices as needed. This position is budgeted for 2,080 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
  • High school diploma or equivalent educational experience. (preferred)

 POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Business Development Officer II - Lebanon Area

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Utilizes relationship management skills and techniques to service and expand current business relationships by proactive, ongoing contact with the customers to determine their financial needs and developing appropriate solutions by offering a broad spectrum of financial products and services (including, but not limited to loans, deposits, cash management, merchant and wealth management services) in order to enhance existing business relationships and contribute to the Bank’s profit and growth objectives.
  • Develop and administer a portfolio of commercial loans that meet or exceed the Bank’s credit quality and profitability by demonstrating sound credit analysis, loan structuring and conducting annual reviews in compliance with established internal and regulatory policies and procedures while providing excellent customer service in order to contribute to the Bank’s profit and growth objectives.
  • Identify and proactively contact non-customers individually or jointly with other financial service specialists in order to determine needs and provide solutions to new customers while maintaining a proactive new business development program in order to develop new business relationships and contribute to the Bank’s profit and growth objectives.
  • Submit reports including reports on business development activities (such as pipeline report and weekly action plans) and reports on emerging or potential problem loans in an accurate and timely manner in order to keep management informed of business development activities, problem loans and other information.
  • Develop and maintain a personal program for maintaining an adequate level of knowledge in lending, asset management and other banking matters, and demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance. 

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Three-plus years of commercial lending experience.
  • General knowledge and understanding of lending laws and regulations.
  • Specific knowledge of the Bank's lending policies and procedures.
  • Ability to use a calculator to determine payments, insurance costs, ratios, et cetera.
  • Ability to use a personal computer and position-related software programs.
  • Successful business development experiences which includes good communication, inter-personal skills and an ability to make presentations.
  • Bachelors’ degree in business or banking, or equivalent educational experience. (preferred)
  • Successful business development experience. (preferred)
  • Experience in community and civic activities.(preferred)
  • Excellent customer service skills.(preferred)

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Branch Operations Officer - Mansfield/Walmart Offices

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Oversee operational activities by keeping informed about operational functions, monitoring staff performance, directly supervising and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate Bank security. 
  • Initiate, evaluate, process, and administer their personal portfolio and oversee the office portfolio of mortgage and consumer loans that meet or exceed the Bank’s credit quality, profitability, loan growth, and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank’s lending profit objectives without compromising quality and to minimize customer and Bank loan loss. 
  • Assists in the creation and management of a sales culture in the office by conducting or overseeing sales meetings, ensures that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishes team and individual goals, and develops a quality sales staff which includes hiring, training, motivating, supervising, and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives. 
  • Utilizes relationship management skills and techniques combined with the Branch Operations Officer’s personal business development efforts to build and service a portfolio of high priority segment customers in order to achieve new business, income and growth goals, and service the needs of customers.
  • Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication, and initiative with customers and employees in order to ensure an acceptable degree of performance. 

HOURS:

  • This position is budgeted for 2,080 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Two-plus years of position-related experience.
  • Two-plus years of management/supervisory experience.
  • General understanding of marketing, investment and lending principles and of bank-related laws and regulations.
  • Knowledge of the features and benefits of bank products and services.
  • Working knowledge of bank operating policies and procedures.
  • Basic accounting skills.
  • Personal computer skills including word processing, spreadsheet, data entry, and data retrieval.
  • Ability to use position-related software programs.
  • Education beyond a high school diploma or equivalent educational experience. (preferred)
  • Specialized and position related education and training. (preferred)

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Contact Center Sales Representative - Mansfield Operations Center

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Processes inbound calls concerning account questions, product and service information, bank policy and various customer requests.  Responds to customer phone inquiries regarding a full range of customer transactions and banking products and services. 
  • Seeks opportunities to attract, retain and expand customer relationships.  Assesses customer needs and describes recommended product features and benefits to existing and potential customers. 
  • Assists customers with problem resolution and provides technical and customer-service oriented support to remedy customer issues.  Is knowledgeable about general banking issues in order to provide assistance and support in the areas of balances, transfers, rates, charges, product information, debit and credit card inquiries, lost cards, general mortgage inquires and NetTeller, bank-by-phone, mobile banking and website functionality.  Willingly takes on special projects and performs other services in an accurate and timely manner.
  • Opens and closes deposit accounts via phone and takes personal and home equity loan applications.  Refers in-depth questions to appropriate bank specialist when necessary.
  • Conducts outbound calling to generate sales by establishing new customers or expanding existing relationships.  Conducts pre-call planning from lead sources to maximize outbound calling efforts. 
  • Constructively interacts with co-workers. 
  •  

HOURS:

  • Hours will average approximately 38.5 per week.  The normal schedule will be Monday – Wednesday 8:30am to 5:00pm and Thursday and Friday 9:30am to 6:00pm and will include working Saturdays.  This position is budgeted for 2,000 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use Excel, Word, AS400 System, job-related software programs, internet, mobile banking, debit card usage, etc.
  • Excellent written, verbal and interpersonal communication skills. 
  • Ability to use general office/job related equipment such as a telephone, calculator, fax/copy machine, typewriter and
  • switchboard.
  • Ability to recognize customer relationship building opportunities and up sell, cross-sell, and refer products and services. 
  • Ability to multi-task and manage time.
  • Ability to type a net 30 WPM.
  • In-depth knowledge of Bank products, services, policies and procedures. 
  • High school diploma or equivalent educational experience.

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Electronic Banking Representative I  - Mansfield Operations Center

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Perform Electronic Banking functions.  Performs setup, configuration, maintenance, and customer support of electronic banking products including NetTeller, Bill Pay, Cash Management, Positive Pay, Remote Deposit Capture, Mobile Deposit, Lockbox, Estatement, ATMs, etc. Monitors status of ATM and Bill Pay systems.  Monitors and researches fraud alerts.  Assists with Electronic Banking projects.
  • Support Item and Document Imaging Systems and end users, system printers, and other third-party systems. Perform a variety of computer operation duties by conducting specific system checks, evaluating problems, proposing and implementing solutions, troubleshooting computers and printers so users can remain efficient and productive and serve their customers in a timely manner. Ensuring quality control over information, performing system updates, ensure hardware is maintained, ensuring the efficient operation of hardware and software.
  • Serve as back-up for computer operations and assists proof personnel when needed by performing proof duties to ensure the processing of items by the end of the day. Participates in weekend on-call. 
  • Process incoming and outgoing ACH files as it relates to Business Cash Management Services by verifying, receiving, and originating files, and supporting Cash Management customers.  Print reports and distribute information as appropriate in an accurate and timely manner. 
  • Create, update and maintain manuals and checklists by gathering and organizing information, then ensuring the accuracy and availability of information for users.
  • Constructively interacts with co-workers by resolving problems, training individual users and communicating in a positive and constructive manner. Maintains work area so that someone else can take over temporarily if needed. 

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Ability to use a personal computer.
  • Ability to use job-related software programs such as Imaging Systems, Jack Henry Silverlake, Electronic Banking applications, and other third-party software.
  • Ability to operate AS/400 system.
  • Two-plus years of data processing or equivalent educational experience.
  • Two-plus years of computer hardware experience (printer, RDC sorters, computers, etc.).
  • Associate’s degree or equivalent educational experience. (preferred)
  • Ability to use general office equipment such as an adding machine, typewriter, and copier. (preferred)

HOURS:

  • Hours will average approximately 38-40 per week and will include participating in weekend on-call (approximately 1 weekend every 8 weeks).  This position is budgeted for 2,080 hours per year. 

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Universal Associate III (Lender) - Fredericksburg Office

Full-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner.  Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service.  Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  A Universal Associate III will be able to perform teller work, open new accounts, maintain IRA/SEP files, and process deceased and estate accounts in addition to:

  • Completing consumer loan transactions including taking and processing the application with appropriate supporting documents, closing the loan and accurately, completing all necessary documentation. 
  • Demonstrating good analytical and decision-making skills.

A Universal Associate III may be granted specific limits of lending authority after successful completion of Consumer and Home Equity training (NMLS# required).

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  •     Basic understanding and knowledge of how a financial institution operates.
  •     Basic understanding and knowledge of financial information, products and services.
  •     Basic understanding and knowledge of consumer and commercial loan operations.
  •     Ability to use a personal computer.
  •     Ability to use Microsoft Office Word, Excel, and other job-related software programs.
  •     High school diploma or equivalent educational experience. (preferred)
  •     Ability to type a net 35 WPM. (preferred)
  •     Ability to use general office equipment such as a calculator, typewriter and copier. (preferred)

HOURS:

  • Hours will average approximately 40 hours per week and may include working some Saturday mornings. This position is budgeted for 2,080 hours per year.

POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Universal Associate I (Teller/New Accounts) - Sayre Lockhart Street Office

Part-time with Benefits

JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
  • Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
  • Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Displays a proactive team approach and assists where needed to provide customer service. Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses and completes all necessary maintenance on customer accounts.

HOURS:

  • Hours will average approximately 25 per week and will include working some Saturday mornings. May work in other offices as needed. This position is budgeted for 1,300 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
  • High school diploma or equivalent educational experience. (preferred)

 POSITION AVAILABLE: Immediately

Apply Now

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Applicants have rights under Federal Employment Laws

 Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Equal Employment Opportunity Supplement

Employee Polygraph Protection Act (EPPA)

Applicants may apply via our online Applicant Portal

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities. 

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