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What is First Citizens’ routing number?

  • The routing number for First Citizens Community Bank is 031309589.

Why do I need to come into a branch after I apply online?

  • Our online forms are used to speed up the application process. When you come to your nearest branch, our staff will have you verify your identity, sign documentation, answer any questions, and help you fund your account.

How do I sign up for e-statements?

  1. First, complete our simple e-statement online application by clicking here.
  2. Next, keep your eye out for an email from [email protected]. This email contains your username. Your e-statement password will be mailed to you in 5-7 business days via the US postal service.
  3. Once you’ve successfully signed up for e-statements, each month you will receive an email notifying you your statement is available.
  4. Login to your e-statement account by clicking the red online services button at the top of our website. Use the dropdown to select e-statements. Access up to 12 months of statements online.
  5. Please remember, NetTeller Online Banking is not your e-statement. 

Can I reset my NetTeller Online Banking password?

Yes. If you’ve forgotten your NetTeller Online Banking password or locked yourself out of your account, please call us at (800) 326-9486 and one of our Customer Service Representatives will help you reset your password and access your account. In the meantime, we offer our customers the ability to reset their NetTeller passwords without assistance by simply creating a unique question and answer within the NetTeller platform. Click here to follow the steps and create your NetTeller reset password.

How do I apply for a First Citizens scholarship?

  • Our annual scholarship deadline is March 15th each year. To apply, click here and download an application. 

What do I do for a lost or stolen card?

  • To report a lost or stolen debit card:
    • During business hours, call 1-800-326-9486
    • After hours, call 1-800-528-2273
  • To report a lost or stolen FCCB credit card:
    • Consumer or Business card, call 1-888-582-3375