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Mariani to Lead Service Quality for FCCB's South Central PA Region

01/11/2021 | Employees

In an age where most financial institutions offer similar products and services, there is a push to break away from sameness and make service the differentiator. A recent study by the survey company Qualtrics revealed that companies who focus on improving "the customer experience" report an increase in revenue compared to those who do not.

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Ariana Torres to Lead Newly Opened FCCB Kennett Square Office

12/10/2020 | Employees

On November 12, 2020 FCCB (First Citizens Community Bank) opened the doors to their new full-service office located at 741 West Cypress Street, Kennett Square. Ariana Torres has joined the Bank to provide leadership to the office and the market. In her new role, Torres will prepare the staff to meet the financial needs of clients, including loan and deposit services, while assimilating the community to the FCCB brand - a bank large enough to offer a wide-range of competitive products and services, yet small enough to provide the personal customer service for which community banks are known.

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Howe and Jones Take Leadership Roles at FCCB

10/28/2020 | Employees

First Citizens Community Bank (FCCB) recently named two new managers to their branch office network. TJ Howe will lead their Mansfield and Wal*Mart branches, and Kelsey Jones was promoted to the role of Manager at the FCCB Millerton branch. Howe and Jones will be responsible for overall branch growth, service quality, staff development, and coaching. In addition, both will provide consumer and home equity loans to local residents.

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Sweeney Joins FCCB Commercial Lending Team in Delaware

10/26/2020 | Employees, Small Business

When FCCB acquired MidCoast Community Bank in April of this year, they committed to continuing the dedicated support for local businesses that MidCoast practiced in the market. In September, FCCB announced the addition of two seasoned Business Development Officers to their high performing team of business bankers in the market. And most recently, the Bank welcomed Edward Sweeney to that team, who has over 20 years of experience in business lending roles.

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Jim Knapp Joins FCCB to Serve the Business Community

10/22/2020 | Employees, Small Business

Business owners know the recipe for success includes finding a reliable financial partner with industry knowledge and a desire to help the business community thrive. First Citizens agrees! So, they've added Jim Knapp to their Business Banking Team in Wellsville and Potter Counties. Knapp brings experience as a banker and business owner to the partnership. In fact, he has over 30 years' experience in banking and is a co-owner of Wellsville Brewing Company. This is a big deal to local business owners because it means Knapp understands their needs. And as a banker, he can customize solutions. Knapp also understands the needs of the local Ag Community; he grew up on his family's 100+ cow dairy farm.

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