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Randall E. Black Named to Penn State Board of Trustees

01/12/2021

Randall E. Black, CEO & President of Citizens Financial Services, Inc. and First Citizens Community Bank, was recently named to the Penn State University Board of Trustees as a result of his ability to lead a successful financial services organization along with his dedication to the agricultural industry. As a Trustee, Black joins an elite team of professionals who are responsible for the government and welfare of the university.

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First Citizens Provides Financial Support for Educational Organizations

01/11/2021 | Community

Of all the changes that came about during the pandemic, one of the biggest was how students across the country received their education. Now more than ever, the educational system needs extra support so they can pursue their mission - build a brighter future. So, with that spirit in mind, First Citizens Community Bank donated $325,000 to 48 educational enrichment programs across the state of Pennsylvania through the Educational Improvement Tax Credit (EITC) program.

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Mariani to Lead Service Quality for FCCB's South Central PA Region

01/11/2021 | Employees

In an age where most financial institutions offer similar products and services, there is a push to break away from sameness and make service the differentiator. A recent study by the survey company Qualtrics revealed that companies who focus on improving "the customer experience" report an increase in revenue compared to those who do not.

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Ariana Torres to Lead Newly Opened FCCB Kennett Square Office

12/10/2020 | Employees

On November 12, 2020 FCCB (First Citizens Community Bank) opened the doors to their new full-service office located at 741 West Cypress Street, Kennett Square. Ariana Torres has joined the Bank to provide leadership to the office and the market. In her new role, Torres will prepare the staff to meet the financial needs of clients, including loan and deposit services, while assimilating the community to the FCCB brand - a bank large enough to offer a wide-range of competitive products and services, yet small enough to provide the personal customer service for which community banks are known.

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Howe and Jones Take Leadership Roles at FCCB

10/28/2020 | Employees

First Citizens Community Bank (FCCB) recently named two new managers to their branch office network. TJ Howe will lead their Mansfield and Wal*Mart branches, and Kelsey Jones was promoted to the role of Manager at the FCCB Millerton branch. Howe and Jones will be responsible for overall branch growth, service quality, staff development, and coaching. In addition, both will provide consumer and home equity loans to local residents.

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