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First Citizens Community Bank (FCCB) Recognized for Remarkable 2020 Performance

08/23/2021

Citizens Financial Services, Inc., holding company for First Citizens Community Bank (FCCB), was recently recognized for their 2020 performance, ranking highly in the prestigious Bank Directors Performance Scorecard. Citizens Financial Services, Inc. ranked 29th nationally and was the highest-ranking PA bank in the asset category of $1 billion to $5 billion. This is the first time in the organization’s history to be named in this Scorecard.  Each year, Bank Director ranks the 300 largest exchange-traded banks in the United States. The Scorecard uses five metrics related to profitability, asset quality and capital adequacy to score each bank’s performance. 

As our economy started to recover from the year 2020, many organizations began the task of evaluating how well they responded to the pandemic turmoil and what, if any, changes should be made to ensure a better outcome in the future. But for FCCB, 2020 was the year that proved their attention to customer service, focus on loan quality, and ability to stick to their strategic plan for growth was the right recipe for weathering any storm. Their high ranking on the Bank Directors Performance Scorecard reaffirmed that their hard work paid off.

“We’re humbled to have received many accolades over the years for our financial performance and customer service,” stated Randall E. Black, CEO and President. “But this ranking is special because it recognizes our hard work and agility during one of the toughest times we’ve seen in banking in decades. In 2020, our Team kept our doors open, stepped up our outreach to customers, processed more mortgage and business loans than ever in our history, acquired a bank in Delaware, and opened a new office in Kennett Square, PA. All this turmoil and yet we had one of the best years for financial performance in our history.”

In addition to this most recent recognition for their performance, the Bank has been ranked for over 13 years as one of the top-performing community banks in the nation, ranking 44th for their 2020 performance, consistently receiving a 5-star rating from Bauer Financial who evaluates the nation’s bank for safety, has ranked #1 in the state of PA in multiple Forbes nationwide customer surveys, and was recently voted 5th in Pennsylvania for exemplary customer service during the pandemic. 

“We experienced one of the best years for financial performance in our history, which could not have happened without a unified, dedicated and incredibly loyal Team of FCCB employees,” stated Black. “They have shown me over my 28 years at the Bank that they are up for any challenge and I know that really makes us different.”

Citizens Financial Service, Inc. (CZFS) is headquartered in Mansfield PA. First Citizens Community Bank (FCCB) offers mortgage and real estate loans, high-interest rewards checking, trust and investment services, business loans, and cash management services that help businesses save time and money. They are headquartered in Mansfield, Pennsylvania, and currently operate 31 offices throughout Tioga, Bradford, Potter, Clinton, Centre, Union, Lebanon, Lancaster, Schuylkill, Berks, and Chester counties in Pennsylvania, Allegany County, New York, and New Castle, and Kent Counties in Delaware. For more information about First Citizens, call (800) 326-9486, visit www.myfccb.com or find them on Facebook and LinkedIn.

 

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