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First Citizens Community Bank Announces 2020 Employees of the Year


MANSFIELD, PA - Every successful company has one thing in common – a highly functioning team with a unified mindset and a passion for customer service. When employees work together to focus on customer needs, solve problems, and create opportunities for growth, next-level performance results. First Citizens Community Bank (FCCB) understands the impact their team has on performance, and recognizes top performers for their dedication.  

On President’s Day each year, FCCB employees typically gather for a day of comradery, celebrating accomplishments, discussing strategic plans for the future, and working together on a community project. This year though, the bank had to forgo the in-person get together, but that didn’t stop them from honoring their top performers and announcing their employees of the year - Diane Wilson, Alison Broughton and Keith Sampsell.

Diane Wilson, VP, Mortgage Lending Sales Manager, was recognized for her leadership and dedication to the Bank’s customers and her coworkers. In 2020, she spearheaded the Bank’s efforts in processing 460 mortgages totaling $88 million – an all-time high for the Bank. When FCCB acquired MidCoast Community Bancorp, Inc. in April, 2020, Wilson spent nearly a month in Delaware training lenders. And during all of this, she originated over $17 million of mortgage loans! Wilson joined the Bank in 2012 as the Manager of their Wellsboro Office, and was promoted to VP, Mortgage Lending Sales Manager in 2015.

Alison Broughton, AVP, Loan Central Manager was also recognized for her leadership skills during a year when the number of commercial and consumer loans processed by the Bank was higher than ever due to PPP Small Business Loans and mortgage activity. As Manager of the loan support areas, she ensures the processing of loans is efficient and error free, which was especially challenging with staff working remotely due to the pandemic. At the same time, her department was also heavily involved in the conversion and integration of Mid-Coast Bank. Broughton joined the bank in 2013, and was promoted to AVP in 2014.

Keith Sampsell, VP, Technology Infrastructure Manager joined the Bank in 2018. Like Wilson and Broughton, he played key role in the MidCoast conversion, ensuring proper network connectivity and accurate migration of network data. Sampsell led the company’s technical efforts in response to the pandemic, ensuring all employees had the equipment required to work remotely. Additionally, he automated various aspects of processing, and greatly improved the Bank’s virtual server infrastructure.

In addition to the three Employees of the Year, 2 employees were recognized for 40 years of service, 2 for 30 years of service, 14 for 20 years of service, 2 for 15 years, 5 for 10 years and 28 employees were recognized for 5 years of service. For their loyalty and dedication, these employees were granted additional vacation days and awarded with shares of Citizens Financial Services, Inc. stock.

“Our Team is as strong as they come,” said President & CEO, Randall E. Black. “The pandemic brought an entirely new set of challenges, but our employees had an extremely agile response, thinking outside the box while remaining committed to their customers and to our success. The three employees selected as Employees of the Year helped make 2020 one of our very best years ever. Our customers recently voted us 5th out of over 200 banks operating in Pennsylvania for our response to the pandemic. It’s true - together everyone achieves more!”

First Citizens Community Bank (FCCB) offers a strong line of mortgage and real estate loans, high-interest rewards checking, trust and investment services, and cash management services that help businesses save time and money. They are headquartered in Mansfield, Pennsylvania, and currently operate 31 offices throughout Tioga, Bradford, Potter, Clinton, Centre, Union, Lebanon, Lancaster, Schuylkill, Berks, and Chester counties in Pennsylvania, Allegany County, New York, and New Castle, and Kent Counties in Delaware. For more information about First Citizens, call (800) 326-9486, visit or find them on Facebook and LinkedIn.