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PowerPay online bill pay gives you convenience and control.

Use this tool to view and pay your bills electronically, make secure payments, verify your account balances, set up recurring payments, pay a person or company, and so much more! Click the tabs below to learn more about the features of PowerPay or to enroll today!

Click to watch a demo about the new PowerPay upgrades:

  • PowerPay Demo - for the average online bill pay user and many businesses
  • Cash Management Bill Pay Demo - for current cash management users or business owners interested in paying their employees through online bill pay (limit 10 employees for this function)

The Basics

Q: What is PowerPay?
A: PowerPay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine whom you want to pay, when you want to make the payment, and which account you want the payment to come from. It is safe, secure and easy to use.

Q: Whom can I pay with PowerPay?
A: You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

Getting Started

Q: How do I enroll in PowerPay?
A: It is easy to enroll in PowerPay. Just log into your NetTeller Online Banking account and click the "Bill Pay" link to access the short enrollment form.

Q: How do I start using PowerPay?
A: The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

  1. Log into your account and click the "Bill Pay" link.
  2. Click the "Add a Payee" button on your homepage dashboard.
  3. Enter the requested information. Typically, this information can be found on your latest bill statement.

Once you add your payee, you can start making payments in seconds.

Q: How do I make payments with PowerPay?

  1. Find your payee on the payments dashboard.
  2. Enter the payment amount and date, and then submit.

Q: How do I schedule recurring payments?

  1. Log into your account
  2. Select the “Bill Pay” link
  3. Select “Make it Recurring” on the payments dashboard
  4. Enter the payment amount, set the frequency and submit

How it Works

Q: How are online payments delivered?
A: Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via a secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Q: Is PowerPay secure?
A: Paying bills online is one of the safest ways to pay your bills. PowerPay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Q: How long does it take before my payment is received?
A: Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Q: How are the scheduled payments processed with PowerPay?
A: Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

The Benefits

Q: What are the primary benefits of PowerPay?
A: Here's a quick list of the many ways you can benefit from using PowerPay.

  1. Save time. With PowerPay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.
  2. Save money. Paying bills online saves on postage, envelopes, late fees and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.
  3. Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
  4. Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
  5. Help the environment by saving paper. With PowerPay, there are no checks to write or envelopes to mail. That's good news for you and the environment.

*Savings are approximate and based upon the average annual cost of stamps, envelopes, and checks required for paying 10 bills per month.

eBill

Q: What is eBill?
A: eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your PowerPay account.

Q: How do eBills work?
A: eBills are delivered directly to your PowerPay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers, and credit card companies.

Q: Will I still receive paper statements when I have eBill?
A: You may continue to receive paper statements for the next 2 or 3 billing cycles. Contact your payee for more details on their paper statement policy.

Q: How will I know if eBill is available for a payee?
A: If a payee offers eBill, there will be a “Setup eBill” link next to their listing on your PowerPay dashboard.

If you are receiving eBill summaries from your payee and full bill statements become available, you will see a button that reads “Setup eBill”

Q: What are the primary benefits of eBill?
A: With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill statements at a glance.

Q: What information is included in an eBill?
A: If available for your payee, your full bill statement will be delivered to your account. That means you can view all statement information, including transactions, payment history, credits, and more.

If full eBill details are not available for your payee, you will receive a summary eBill statement that includes balance due, due date and minimum payment amount.

Q: How do I pay an eBill?
A: To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

Q: How do I know when I have received an eBill?
A: You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

Pay a Person

What it is:

This convenient feature allows you to make person-to-person payments electronically to anyone you choose, such as a landlord, babysitter or relative.

How it works:

Choose the option that’s best for you.

  • Provide the recipient’s email address or mobile phone number and a secure password of your choosing. The recipient then logs into a secure site using that password and provides the required account information. A payment is deposited electronically from your account into their account.
  • Provide the recipient’s bank routing number and deposit account information and a payment is sent electronically.
  • Provide the recipient’s mailing address and a paper check will be mailed.

Why it’s a new level of simplicity:

Sending money electronically is faster, more convenient and more secure than sending a check. And even when a paper check is necessary, online bill pay can save you time. That’s because we mail your check directly to the recipient, which saves you a trip to the post office.

How to get started:

When you add a payee, simply choose to add an individual rather than a company or business.

Cash Management Bill Pay Basics

Q: What is Cash Management Bill Pay?
A: It’s a service from First Citizens Community Bank that streamlines the back-office functions of your small business and allows you to make payments to virtually any individual or company through your online banking account.

Q: Why is Cash Management Bill Pay better than personal bill pay?
A: Cash Management Bill Pay was designed specifically to meet the needs of today’s small businesses. In addition to making payments, you can run customized reportsdelegate tasks and set permission controls. It all adds up to give you the resources you need and more time to focus on your business.

Q: Who can I pay with Cash Management Bill Pay?
A: You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. Examples include utilities, office supply bills, consultants or independent contractors.

Q: How are online payments delivered?
A: Most payments are delivered electronically. Your payment information, such as your account number, is sent via a secure transmission. All other payments are made by paper checks mailed via the U.S. Postal Service.

Q: Is Cash Management Bill Pay secure?
A: It’s one of the safest ways for your business to pay bills. Cash Management Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases privacy because only you can access your account information, account numbers, and payment history.

Q: How long does it take before a payment is received?
A: Generally, your payment is received within two to seven days, depending on whether it is sent electronically or via paper check.

Q: How are the scheduled payments processed with Cash Management Bill Pay?
A: Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

Key Benefits

Q: What are the primary benefits of Cash Management Bill Pay?
A: The major benefits are true control and total convenience for you. This means you’ll be able to:

  • Pay your business’s bills and view payment activity anytime, anywhere
  • Delegate the payment responsibilities you want to
  • Set permission controls so you maintain the final say
  • Quickly run customized reports with the information your business needs
  • Reduce your paperwork and bookkeeping
  • Maintain more control over cash flow
  • Increase your security over mailing checks

How to Get Started

Q: How do I enroll for Cash Management Bill Pay?
A: To enroll, log into your account at www.firstcitizensbank.com. Then click on the red “Online Service” link. Or call us at 800.326.9486 and we will help set you up.

Q: How do I start using Cash Management Bill Pay?
A: First, you need to enroll to activate your Cash Management Bill Pay account. If you haven't enrolled, please follow the instructions shown above.

If you have enrolled, you can set up payees and start making payments in a few easy steps:

  1. Go to the “Payees” tab
  2. Click “Add a Payee”
  3. Choose to add a company, individual, or bank or credit union
  4. Complete form by providing requested information about payee and click “submit payee“
  5. Then click “schedule a payment to this payee”

Using Basic Features

Making bill payments
Q: Does Cash Management Bill Pay have Quicken/QuickBooks integration?
A: Yes. You can import payees from Quicken or QuickBooks directly into your Cash Management Bill Pay account.

Q: Can I set up recurring payments?
A: Cash Management Bill Pay allows you to set up recurring payments for bills that are consistent every month. Examples include insurance payments, contractual payments or your office lease.

Q: Can I pay multiple invoices at once?
A: Absolutely. With extended remittance, you can send a single payment for multiple invoices from a single vendor.

Delegating tasks and setting permission controls
Q: What kinds of payment responsibilities can I delegate?
A: You can delegate the payment responsibilities you want, such as paying utilities and suppliers, running reports or accessing payment history.

Q: What kind of permission controls can I set?
A: Specify who can make payments, which payments they can make and the maximum payment amount. You can also set up final approvals so you give the go-ahead before any payments are made.

Customized reporting
Q: What kind of customized reports can I run?
A: You can run reports that allow you to:

  • Have the audit information you need
  • Review your spending
  • View the payment activity of your authorized users

Payroll

Q: How can I use the payroll automation feature?
A: You can automate your payroll and expense reimbursement, saving time, improving organization and enhancing control. That means no more manual calculations, spreadsheets or check-writing.

Q: What about scheduling payroll? 
A: Payroll must be scheduled and approved one day prior to the deposit date. The cutoff time is 3:00 PM Eastern. For example, if you have a deposit date of Friday, the payroll must be scheduled and approved by 3:00 PM Eastern on Thursday. 

Q: What are the major benefits of this feature?
A: Payroll automation provides you with:

  • Online access so you can handle payroll anytime, anywhere
  • Payroll history that's automatically updated and stored for you
  • Filter options that allow you to set salaried and hourly employee compensation parameters
  • Reminder emails that help you stay on top of when payroll is due

eBill

Q: What is eBill?
A: eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your Cash Management Bill Pay account.

Q: How do eBills work?
A: eBills are delivered directly to your Cash Management Bill Pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers, and credit card companies.

Q: Will I still receive paper statements when I have eBill?
A: You will continue to receive paper statements from your payee unless you contact your payee to stop sending those statements.

Q: How will I know if eBill is available for a payee?
A: There are two easy ways to determine if a payee offers eBill. You can check to see if there is a “Setup eBill PDF” link next to their listing on your Cash Management Bill Pay home page, or look for the “Setup eBill PDF” icon under their name in the “View Payees” section.

Q: What are the primary benefits of eBill?
A: With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. In addition, you can view past bill statements at a glance.

Q: What information is included in an eBill?
A: Your full bill statement will be delivered to your account. That means you can view all statement information, including transactions, payment history, credits and more.

Q: How do I pay an eBill?
A: To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

Q: How do I know when I have received an eBill?
A: You can sign up to receive an email notification to alert you when an eBill has been delivered to your account.

PowerPay gives you convenience and control.

Enroll today and you can:

  • View and pay your bills electronically
  • Make secure payments to any person or company anywhere, anytime
  • Verify your account balance as you pay your bills
  • Set up recurring payments to save time each month
  • Receive email or text reminders when bills are due

To enroll, log into your NetTeller Online Banking account by clicking the red Online Services button at the top of your screen. Then, click on the “Bill Pay” link. There, you will access the enrollment form.