Stay updated on the latest fraud alerts and scams to avoid becoming a victim of fraud or identity theft.
Donation requests often increase during the holidays. If you're prompted to donate, we recommend first checking out the charity with these reliable organizations:
Find out if the charity or fundraiser must be registered in your state by contacting the National Association of State Charity Officials. If they should be registered, but they’re not, consider donating through another charity.
- Safe Online Banking — Online Banking, Data Security & You
- Account Hijacking & Identity Theft
- OnGuard Online
- Don't Become an Online Victim
- FTC Credit Reports
- National Do Not Call Registry
- Federal Trade Commission (FTC) Identity Theft Hotline Toll-free 877-IDTHEFT (438-4338)
- Internet Crime Complaint Center (IC3)
- First Gov (Your First Click to the U.S. Government) Toll-free 1-800-333-4636
- Social Security Administration Report Fraud 800-269-0271
- Identity Theft Resource Center 858-693-7935
- U.S. Postal Inspectors 800-372-8347
Financial Abuse Resources for Seniors
- 5 Ways to Spot a Lottery Scam
- Don't Fall Victim to the Grandparent Scam
- 14 Red Flags for Elder Financial Abuse
- 7 Tips to Help Older Adults Choose the Right Caregiver
- Report Fraud: 800-525-6285
- Order a Credit Report: 800-685-1111
- Report Fraud: 888-397-3742
- Order a Credit Report: 888-397-3742
- Report Fraud: 800-680-7289
- Order a Credit Report: 800-916-8800
Debit Card Security
FRAUD - it's everywhere.
This extra level of security protects your identity by ensuring you are the person behind the purchase!
While making purchases online, you may be prompted for a special and unique one-time password to complete your purchase. This instant password will be sent to you via text message. Simply enter the password on your screen and continue with your purchase.
What if you don’t have a cell phone? Well, then the system will ask you knowledge-based questions to verify your identity. For example, you could be asked to provide your address, zip code or birthdate.
We are confident this extra layer of security will help keep our valued customers safe when they choose to make purchases online with their debit card. As always, if you ever have questions about your debit card transactions or this new security measure, please stop by any First Citizens branch, or give us a call at (800) 326-9486.