Update: 7/20/16 - 2:40 pm
Due to the high volume of calls from cardholders, we are extending the Contact Center's customer service hours to 5:30 this evening and will be opening at 7:00 am tomorrow morning.
The contact center toll-free number is 800-326-9486.
If you are keeping the PIN that was mailed to you and you called 866-642-0450 to activate your card, congratulations your card is ready to use!
If you called 877-265-9594 to change your PIN and activate your card, there has been an issue with the activation portion of this step. It is now necessary to call the number above (866-642-0450) to complete the activation of your card. Or, you may complete the activation step by completing a PIN-authorized purchase transaction or a cash withdrawal at an ATM.
We sincerely apologize for any inconvenience and appreciate your patience during this conversion process. Should you need further assistance, please contact customer service at 800-326-9486.