New Bank-By-Phone System

Please be advised that we have upgraded our bank-by-phone system to serve you better. Beginning April 29th, users will be prompted to create a new account access pin the first time they dial in. Our bank-by-phone system can be accessed by dialing 888-457-3262 or 570-662-3874. Please listen closely as the menu options have changed. The main menu listing is shown below: Thank you for banking with First Citizens.

Main Menu options for Bank-by-Phone using your voice or telephone keypad:

For Account Information, say "Account Information" or press 1

For Funds Transfer, say "Funds Transfer" or press 2

For Bank Information, say "Bank Information" or press 3

For reporting a lost or stolen FCCB Debit Card, say "lost or stolen debit card" or press 4

For reporting a lost or stolen FCCB Credit Card, say "lost or stolen credit card" or press 5

For instructions on how to use this system, say "instructions" or press 6

To speak to a bank representative or leave a message, press 0