Don't Fall for the "Microsoft" Scam! How to Spot and Avoid Tech Support Fraud

We're seeing a dangerous increase in scams involving fake tech support pop-ups. These deceptive messages claim your computer has a severe virus and direct you to call a "support" number. Be warned: This is NOT a legitimate tech company like Microsoft or Apple! Calling these numbers can lead to significant financial loss and compromise your personal information.

How These Scams Work

You're Browse online and suddenly a pop-up appears, often with an alarming sound or message, stating your computer is infected with a virus, malware, or other critical issue.

1. The Deceptive Call: The pop-up typically includes a phone number to call for "immediate technical assistance." These scammers impersonate well-known companies like Microsoft, Apple, Norton, and others.

2. Gaining Access: If you call, the scammer will try to convince you to give them remote access to your computer.

3. The Fake Fix: Once they have access, they may "diagnose" fabricated problems and pressure you into paying for unnecessary services, software, or even "fixing" issues that don't exist.

4. Financial Theft: Crucially, they might also trick you into withdrawing cash, purchasing gift cards, transferring money to Bitcoin kiosks, or having a courier pick up money, all under the guise of "securing" your funds or resolving the "issue."

Red Flags to Watch For

• Unsolicited Pop-ups: Legitimate tech companies will not send pop-ups demanding you call a number for immediate support.

• Alarming Language: Messages that create a sense of urgency, fear, or panic are a major red flag. They want you to act without thinking.

• Requests for Remote Access: Never give control of your computer to someone you don't know or trust, especially if they contacted you first.

• Demands for Unusual Payment: Scammers often ask for payment via gift cards, wire transfers, cryptocurrency (like Bitcoin), or cash – these methods are difficult to trace and recover.

What to Do If You See a Pop-up

• DO NOT call the number.

• DO NOT click on any links in the pop-up.

• Close your browser immediately. If you can't close the tab or window normally, try restarting your computer.

• If you're concerned about your computer's health, run a legitimate antivirus/anti-malware scan.

If You Suspect You've Been Scammed

• Immediately disconnect from the internet.

• Contact your bank and credit card companies to report any unauthorized transactions.

• Change all your passwords (email, banking, social media, etc.) using a different, trusted device if possible.

• Report the scam to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.

• Contact your local law enforcement.