We are implementing new procedures to combat a recent fraud situation that is impacting debit and credit card holders in several states on the East Coast. This fraud is not specific to First Citizens but several of our customers have been impacted. If you use your debit card to make a purchase using the credit option with a signature and your transaction is denied, please try again using your Personal Identification Number (PIN). Please remember to check your account at least once each week and report unusual activity or suspicious transactions to us immediately by calling 800-326-9486. Thank you for helping us in our fight against fraud!