Careers

Customer Service Representative I (Teller) - Full-time with benefits - Wellsboro/Weis Office


JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Perform a variety of operational duties by balancing the traveler checks, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

HOURS:

  • Hours will average approximately 40 per week and will include working Saturdays and additional hours as needed. Will fill in for vacations and will work in other branches when the need arises. This position is budgeted for 2,080 hours per year.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience.
  • One year of experience as a CSR I.

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.


Human Resource Administrative Assistant - Mansfield Corporate Office

JOB RESPONSIBILITIES:

  • Process the payroll by preparing payroll changes and "setting-up" new employees. Verify hours in payroll system and adjust hours as necessary. Check the payroll to ensure all of the changes have been made and the information is correct, ensure wage attachments are paid, prepare and review miscellaneous payroll/HR related reports, submit United Way contributions, et cetera. Prepare and submit 401(k) info, bank stock report, Federal/FICA, State, Occupational Privilege, PA new hire, other reports and tax payments in an accurate and timely manner.
  • Perform a variety of human resource administrative support duties for the HR Department by preparing job postings, managing aspects of the recruiting process by submitting job openings to Job Service Centers and newspapers for publication, processing recruiting related statements, logs employment applications/resumes, copies and distributes applications/resumes for appropriate supervisors, prepares interview packets and handles department purchasing. Maintain personnel files, file book inserts, maintain employee directories and subscription lists, prepare new employee and termination paperwork, and perform miscellaneous administration duties as assigned. Perform a variety of human resource related special projects such as maintaining performance management data and information, and tracking wellness plan activities.
  • Process insurances by submitting forms to "set-up" or change insurance coverage, reconciles and conducts a monthly audit of insurance billing statements, preparing COBRA and HIPAA forms, tracking FMLA paperwork and COBRA payments and assisting employees with insurance claims in an accurate and timely manner.
  • Prepare and maintain a variety of human resource reports by collecting regulatory data, budgeting and other information. Perform EEO and affirmative action support duties by preparing applicant flow records and maintaining annual EEO reports. Maintain a variety of reports such as the monthly expense, diary system, and other reports in an accurate and timely manner.
  • Perform employee relations duties by responding to employee inquiries and processing requests in an accurate, professional and timely manner.
  • Constructively interacts with co-workers.

HOURS:

  • Hours will average approximately 38-40 per week. This position is budgeted for 2,080 hours in 2014.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to conduct business in a professional and confidential manner.
  • Ability to accurately type net 45 words per minute
  • Ability to use a personal computer and Hewlett Packard Laser Jet 4 Printer
  • Excellent Microsoft Word, Excel and spreadsheet skills.
  • Ability to use Jack Henry, internet, and other job-related software programs.
  • Ability to use general office equipment such as a typewriter, calculator, fax machine, copier, and telephone.
  • Excellent organizational and follow-up skills along with excellent reconcilement/balancing skills.
  • High school diploma or equivalent educational experience.
  • General understanding of employment laws and regulations.

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Customer Service Representative (Teller) - Part-time with Benefits - Ulysses Office


JOB RESPONSIBILITIES:

  • Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promotes the sales culture and referrals by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner that ensures positive feedback.
  • Provides customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintains daily transactions and balances them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Performs a variety of operational duties by balancing the traveler checks and money order settlement, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and expense reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

HOURS: Hours will average approximately 33-35 per week and will include working Saturdays and additional hours as needed. Will also work in other offices as needed. This position is budgeted for approximately 1,745 hours in 2014.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience (preferred).
  • One year of experience as a CSR I (preferred).

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Customer Service Representative (Teller) - Part-time without Benefits - Stateline Office


JOB RESPONSIBILITIES:

  • Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promotes the sales culture and referrals by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner that ensures positive feedback.
  • Provides customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintains daily transactions and balances them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Performs a variety of operational duties by balancing the traveler checks and money order settlement, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and expense reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

HOURS: Hours will average approximately 15-17 per week and will include working every Saturday and additional hours as needed. Will also work in other offices as needed. This position is budgeted for approximately 975 hours in 2014.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience (preferred).
  • One year of experience as a CSR I (preferred).

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Sales Teller - Part-time with Benefits - Weis/Wellsboro Offices


JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Perform a variety of operational duties by balancing the traveler checks, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience.
  • One year of experience as a CSR I.

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Customer Service Counselor II - Full-time with Benefits - Wellsville, NY Office


JOB RESPONSIBILITIES:

  • Initiate, evaluate, process and administer a portfolio of consumer, commercial and mortgage loans that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's consumer lending profit objectives without compromising quality and to minimize customer and Bank loan loss. (Weight 30%)
  • Engage in business development efforts by profiling potential customers, enhancing the image of the Bank in the community, performing Chamber of Commerce or other community service work, contacting companies, requesting loan referrals, assisting new and existing customers by analyzing and determining their banking needs then sell Bank products and services that satisfies their needs in order to maximize goals in community relations, new business development, income and growth objectives and service the needs of customers. (Weight 25%)
  • Sell and process a variety of retirement, DDA, savings, CD and other deposit accounts by opening and maintaining accounts, and other Customer Service Representative duties to include teller work, providing required reports, ensuring proper documentation with IRA/SEP requirements and keeping abreast of applicable tax laws and changing requirements and other office and administrative duties in order to provide customers with deposit account services and contribute to profit and growth objectives. (Weight 15%)
  • Assist the Agricultural Team by meeting with customers, attending meetings, and any other duties related to the advancement and improvement of Agricultural Bank Relationships particularly those located in the Wellsville area. (Weight 10%)
  • Monitor loan performance, assist collectors with delinquent accounts, works to solve payment problems with customers on a personal basis as measured by past due percentage and loan loss in order to minimize delinquency and loss for the Bank. (Weight 10%)
  • Adhere to loan, operational, documentation and other policies, programs and procedures that result in audit, loan review and bank examinations with an acceptable level of exceptions and/or findings in order to reduce exposure to risk and loss to the Bank. (Weight 5%)
  • Develops and maintains a personal program for maintaining an adequate level of knowledge in lending, business development, and other banking matters in accordance with established banking constraints. Demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance. (Weight 5%)

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Three-plus years of position-related experience.
  • Knowledge and understanding of Bank policies and procedures regarding consumer lending, deposit, retirement, and other services.
  • Ability to use a personal computer, word processing and other position-related software programs.
  • Experience in community and civic activities.
  • Knowledge of position-related banking laws and regulations.
  • Associates' degree in business or banking, or equivalent educational experience.
  • Position related AIB courses and/or diplomas.
  • Experience selling bank products.
  • Notary

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.








Equal Opportunity Employer