Careers

Mortgage Originator ~ Mill Hall Office ~ Full-Time w/ Benefits


JOB RESPONSIBILITIES:

• Utilizes relationship management skills and techniques combined with personal business development efforts to build and service a network of high quality referral sources in order to achieve new mortgage business, income and growth goals and service the needs of customers.

• Initiate, evaluate, process and administer a loan portfolio of residential mortgages that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Support a sales culture in the bank by making quality deposit, commercial and investment/trust referrals and actively participating in sales meetings, provides mortgage lending support and assistance to branches while ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact in order to promote an active sales and customer service team that achieves growth and income objectives.

• Support operational activities by keeping informed about operational functions and assisting in mortgage product development, support and training in order to achieve profit and growth objectives and ensure effective and efficient operational programs.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.


HOURS:

• Hours will average approximately 40 per week and may include working Saturdays as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Up to three years of mortgage and secondary market lending experience.

• General understanding of marketing, investment and lending principles and of bank-related laws and regulations.

• Knowledge of the features and benefits of bank products and services.

• Working knowledge of bank operating policies and procedures.

• Basic accounting skills.

• Advanced personal computer skills including word processing, excel, spreadsheet, data entry, internet, and data retrieval.

• Ability to use position-related software programs.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Office Manager ~ Troy Office


JOB RESPONSIBILITIES:

• Develop and establish new profitable financial relationships, focusing on the small business segment, emphasizing loans, deposits, cash management, trust and investment and other ancillary bank products and services. Researches and develops targeted leads to develop small business growth. Interviews prospective customers and gathers all relevant credit and financial data to initiate the credit process and determine if the customer meets the bank's credit requirements. May be responsible for performing annual trends.

• Initiate, evaluate, process and administer their personal portfolio and oversees the office portfolio of commercial, mortgage, and consumer loans that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Manages a sales culture at the office by conducting or overseeing sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishing team and individual goals, and developing a quality sales staff which includes hiring, training, motivating and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives.

• Oversee operational activities by keeping informed about operational functions, monitoring staff performance and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate Bank security.

• Coordinates the maintenance of office building, equipment, and grounds in order to ensure that the facility is attractive and efficient in delivering customer service.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Two-plus years of management/supervisory experience.

• General understanding of marketing, investment, and lending principles and of bank-related laws and regulations.

• Knowledge of the features and benefits of bank products and services.

• Working knowledge of bank operating policies and procedures.

• Basic accounting skills.

• Personal computer skills including word processing, spreadsheet, data entry and data retrieval.

• Ability to use position-related software programs.

• Education beyond a high school diploma or equivalent educational experience preferred.

• Specialized and position related education and training preferred.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Contact Center Sales Representative ~ Mansfield Operations Building


JOB RESPONSIBILITIES:

• Processes inbound calls concerning account questions, product and service information, bank policy and various customer requests. Responds to customer phone inquiries regarding a full range of customer transactions and banking products and services.

• Seeks opportunities to attract, retain and expand customer relationships. Assesses customer needs and describes recommended product features and benefits to existing and potential customers.

• Assists customers with problem resolution and provides technical and customer-service oriented support to remedy customer issues. Is knowledgeable about general banking issues in order to provide assistance and support in the areas of balances, transfers, rates, charges, product information, debit and credit card inquiries, lost cards, general mortgage inquires and NetTeller, bank-by-phone, mobile banking and website functionality. Willingly takes on special projects and performs other services in an accurate and timely manner.

• Opens and closes deposit accounts via phone and takes personal and home equity loan applications. Refers in-depth questions to appropriate bank specialist when necessary.

• Conducts outbound calling to generate sales by establishing new customers or expanding existing relationships. Conducts pre-call planning from lead sources to maximize outbound calling efforts.

• Constructively interacts with co-workers.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use Excel, Word, AS400 System, job-related software programs, internet, mobile banking, debit card usage, etc.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to use general office/job related equipment such as a telephone, calculator, fax/copy machine, typewriter and switchboard.

• Ability to recognize customer relationship building opportunities and up sell, cross-sell, and refer products and services.

• Ability to multi-task and manage time.

• Ability to type a net 30 WPM.

• In-depth knowledge of Bank products, services, policies and procedures.

• High school diploma or equivalent educational experience.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Virtual Proof Operator/Mail Clerk ~ Mansfield Operations Building ~ Part-Time w/ Benefits


JOB RESPONSIBILITIES:

• Process proof items by amount keying, repairing, balancing, and encoding daily transactions in an accurate and timely manner in accordance within the defined standards. Assists with teller system problems as needed to meet established deadlines ensuring branch personnel are released as quickly as possible upon completion of branch proof work.

• Perform a variety of Bank Statement and Notice related duties by organizing statements and notices for stuffing and mailing. Manage sorting of incoming mail and prepare statement and bulk mailings in an accurate and timely manner.

• Process Check 21 image files (in-clearing, Fed-Forward, and returns) by preparing and transmitting electronic files. Ensures accurate, timely, and complete transmission of file as well as inclusion of all proof work in daily files.

• Images Signature Cards, W-9's, and other bank documents in an accurate and timely manner. Ensures documents are indexed accurately to allow quick and accurate research requests. Perform a variety of operational support duties such as but not limited to validating CD renewals and notice information. Investigate and respond to a variety of requests for research by completing internal and external requests for statements and item images in an accurate and timely manner.

• Provide excellent internal and external customer service by answering phones, assisting customers in an accurate, timely, and courteous manner and ensuring timely contact with couriers. Constructively interacts with coworkers by cooperating and communicating to ensure a smooth operation in the department. Provides support and assistance to ensure a pleasant work atmosphere.

• Picks up lock-box payments from post office and sorts and captures payments for inclusion in daily deposits. Records and mails exceptions to appropriate lock-box customers. Transports data tapes to off-site storage, and performs weekly courier run between main branch and data center.

• Provides backup for day and night computer operator for NetTeller and customer E-statement setup.

HOURS:

• Hours will average approximately 25-30 per week (Monday through Friday).

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use general office equipment such as 10-key calculator, personal computer, copier, mail room equipment, and other job-related equipment.

• Ability to proficiently perform 10-key operation.

• Familiar with Excel and Microsoft Word.

• Good hand-eye coordination.

• High school diploma or equivalent educational experience preferred.

• Three-plus months of job-related experience preferred.

• Ability to operate a branch capture sorter, Teller Terminal, and image archive retrieval equipment preferred.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Customer Service Representative (Teller) ~ Millerton (State Line) Office ~ Part-Time w/o Benefits


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions, and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, MasterCard/Visa/Discover card transactions, Reg CC holds, cashier and traveler checks, redeeming savings bonds, making stop payments, wire transfers, and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties such as balancing the traveler checks, MIL reports, completing CTR's, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, and maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interact with co-workers.

HOURS:

• Hours will average approximately 15-18 per week and will involve working every Saturday morning.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder, and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Equal Opportunity Employer