Careers

Customer Service Representative (teller) ~ Weis & Wellsboro ~ Part-Time


JOB RESPONSIBILITIES:

• Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promotes the sales culture and referrals by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner that ensures positive feedback.

• Provides customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintains daily transactions and balances them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Performs a variety of operational duties by balancing the traveler checks and money order settlement, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and expense reports in an accurate and timely manner.

• Constructively interacts with co-workers.


HOURS:

• Hours will average approximately 15 hours per week and will include working evenings, weekends, and additional hours as needed. May work in other offices as needed. This position is budgeted for approximately 800 hours in 2015.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.


Mortgage Originator ~ Mill Hall Office ~ Full-Time w/ Benefits


JOB RESPONSIBILITIES:

• Utilizes relationship management skills and techniques combined with personal business development efforts to build and service a network of high quality referral sources in order to achieve new mortgage business, income and growth goals and service the needs of customers.

• Initiate, evaluate, process and administer a loan portfolio of residential mortgages that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Support a sales culture in the bank by making quality deposit, commercial and investment/trust referrals and actively participating in sales meetings, provides mortgage lending support and assistance to branches while ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact in order to promote an active sales and customer service team that achieves growth and income objectives.

• Support operational activities by keeping informed about operational functions and assisting in mortgage product development, support and training in order to achieve profit and growth objectives and ensure effective and efficient operational programs.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.


HOURS:

• Hours will average approximately 40 per week and may include working Saturdays as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Up to three years of mortgage and secondary market lending experience.

• General understanding of marketing, investment and lending principles and of bank-related laws and regulations.

• Knowledge of the features and benefits of bank products and services.

• Working knowledge of bank operating policies and procedures.

• Basic accounting skills.

• Advanced personal computer skills including word processing, excel, spreadsheet, data entry, internet, and data retrieval.

• Ability to use position-related software programs.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.


Equal Opportunity Employer