Careers

Financial Consultant ~ Southcentral Region (Isabel Drive Office)


JOB RESPONSIBILITIES:

• Provides investment information based on understanding of customer needs and objectives and selects from alternative products available through LPL Financial Services to complete the sale. Assures that high quality and integrity are primary considerations in representing the bank and in serving our clients.

• Participates with division management, associates, and other bank departments in planning and implementation of programs designed to market and sell non-deposit products and to equip other bank personnel to understand and refer them as appropriate. Acts as an "in-house resource" to other licensed bank personnel to help them select appropriate investment products and to assist them in matching products with client needs and objectives.

• Ensures compliance with broker / dealer rules and regulations and stays familiar with compliance rules of LPL, FINRA, SEC, OCC, and other regulators in order to pass all compliance audits and avoid arbitration or other loss.

• Oversees a variety of administrative processes including the paperwork needed to establish and adequately monitor investment accounts, as well as the filing and retrieval of materials needed to make informed decisions and fulfill audit requirements.

• Attends various meetings, works with wholesalers and LPL reps, and reads financial services publications to stay abreast of current events and developments in the industry.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Series 7 and 6/63 certified.

• Licensed in life insurance.

• Series 66 certification desired.

• Five or more years of experience in investments and insurance sales.

• Knowledge of investment and insurance products and services.

• Knowledge of applicable regulatory requirements.

• Demonstrated success in providing customer service.

• Active in community and civic activities.

• Ability to use personal computer and associated office software.

• Ability to use Internet resources.

• Bachelor's degree in finance, business, banking, or equivalent educational experience (preferred).

• Certification in Financial Planning (preferred).

• Life, accident, and health insurance licenses (preferred).

• Ability to use computer office tools such as MS/Word and Excel (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resumes to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer.


Trust Officer ~ Southcentral Region (Isabel Drive Office)


JOB RESPONSIBILITIES:

• Manages a variety of accounts including investment management accounts, custodial accounts, personal trusts, IRAs, and estates according to the governing instrument and in compliance with all regulations, policies, and procedures.

• Adds new customers and adds assets to the Trust Department by managing a network of attorneys, accountants, and other key sources of referrals and by providing product knowledge training to bank employees.

• Collects customer financial information and discusses financial goals in order to identify and recommend appropriate investment products and services.

• Ensures compliance with applicable laws, rules, regulations, policies, and procedures to pass audits and minimize compliance and reputation risk, as well as potential financial loss. Works with auditors, examiners, and bank personnel to identify and resolve compliance issues in order to obtain satisfactory audit grades and reports.

• Schedules regular meetings to update customer information and review account performance. Monitors asset allocation and investment holdings of assigned accounts to ensure continued suitability with account objectives.

• Contributes to the accomplishment of bank objectives by identifying referral opportunities for estate planning and administration, loans, deposits, and commercial needs.

• Performs trust accounting functions by reviewing data on the accounting system, confirming accurate account set-up, determining proper coding for accounts and specific holdings, monitoring transactions, providing customers with tax information, and assisting with general operations and support functions.

• Performs administrative and support functions. Promotes operational efficiency by completing all required paperwork and account entries with accuracy and within established deadlines.

• Participates with Division employees and other functional areas to plan and implement programs to build awareness and increase net income for the Division.

• Provides the highest quality of service to every customer.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelor's degree (B.A.) from a four-year college or university, and five-plus years of position-related experience and/or training; or an equivalent combination of education and experience.

• General knowledge of trust policies and procedures, as well as applicable laws and regulations.

• Ability to use personal computer with Internet skills. Familiarity with trust accounting systems, Microsoft Office, and other job-related computer programs.

• Investment management experience including general knowledge concerning stocks, bonds, mutual funds, exchange-traded funds, and modern portfolio theory.

• Interpersonal skills necessary to communicate with a broad range of customers.

• Demonstrated success in providing exceptional customer service.

• Ability to maintain complete confidentiality of information regarding bank customers.

• Ability to use general office equipment such as scanner, typewriter, calculator, fax machine, copier, and telephone.

• Certified Trust & Financial Advisor (CTFA) Designation, completion of the Central Atlantic School of Trust, or equivalent educational certification (preferred)

• Certified Financial Planning (CFP) designation and experience with financial planning programs (preferred).

• Series 7, 6/65 licenses (preferred).

• Life insurance licenses (preferred).

• Demonstrated success in new business development (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resumes to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer.


Marketing Analyst ~ Mansfield Corporate Office


JOB RESPONSIBILITIES:

• Maintains Executrax and its interface with various bank databases in a manner which provides First Citizens with the opportunity to obtain a snapshot of customer relationships, to conduct product evaluations, to track and report on cross-sales and referrals, etc.

• Works with Line of Business Sales Managers, Director of Marketing and Marketing Officer in support of our one-on-one marketing strategic methodology.

• Maintain and operate the Profitability systems associated with Executrax in a manner which will allow the Company to understand and measure product and household profitability.

• Responsible for auditing the bank's website, Facebook posts, e-mail blasts and customer mailings to be sure they are accurate.

• Obtain, maintain and effectively manage the use of demographic data, prospect files, market information and competitor information to allow for the effective development and deployment of market driven products and campaigns, addressing delivery, pricing, penetration and support to ensure sensitivity to the Bank's market and competitiveness with peers and competitors.

• Responsible for managing and measuring marketing programs including direct mail production, pre-campaign analysis and post-campaign analysis.

• Develops and maintains a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, management techniques and personal skills; and demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Effective data management and analysis skills.

• Quick grasp of systems and processes.

• Report writing capabilities.

• Must demonstrate the ability to transfer data into actionable information.

• 5 years of experience in one or more of the following areas:

o System integration from the user perspective

o Financial or operational analysis of project or process initiatives

o General financial analysis

o General project implementation

o General process design

• Proficient with Microsoft Office Professional applications: Word, Excel and Access

• Accounting or Finance Degree or equivalent hours (preferred)

• Banking experience (preferred)


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resumes to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer.


Sr. Customer Service Representative (Head Teller) ~ Sayre Lockhart Office


JOB RESPONSIBILITIES:

• Supervise the operational functions of office Customer Service Representatives by setting goals, directing and motivating staff, scheduling coverage, providing feedback and conducting performance reviews to ensure effective and efficient service according to feedback from internal and external customers.

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Banks sales culture, teaching Customer Service Representatives to make referrals, coaching on referral techniques and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while conducting sales huddles and meeting referral goals.

• Ensure that the office complies with operational regulations by maintaining audit standards, complying

with government guidelines and regulations, implementing security and control functions, making various reports and applying knowledge of Bank Security Act such that internal and external audit reports are satisfactory.

• Maintain cash control by ensuring that an adequate supply of cash is on hand but in accordance with established guidelines, returning excess cash, balancing the vault daily without assistance and maintaining cash records in an accurate manner with satisfactory audit reports.

• Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Provide training by conducting job duty orientation and on-the-job training for Customer Service Representatives. The incumbent may assist in the selection of new Customer Service Representatives.

• Constructively interacts with co-workers.


HOURS:

• Hours will average approximately 37-40 per week and will include working some Saturdays and additional hours as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of job related experience.

• One-plus years of supervisory experience.

• Ability to use job-related and general office equipment such as a calculator, telephone, copier, fax machine, etc.

• Ability to cross-sell Bank products and services.

• Ability to operate Bank security devices.

• Ability to use a personal computer and job related software programs.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resumes to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer.

Equal Opportunity Employer