Careers

Customer Service Representative (teller) ~ Weis & Wellsboro ~ part-time


JOB RESPONSIBILITIES:

• Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promotes the sales culture and referrals by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner that ensures positive feedback.

• Provides customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintains daily transactions and balances them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Performs a variety of operational duties by balancing the traveler checks and money order settlement, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and expense reports in an accurate and timely manner.

• Constructively interacts with co-workers.


HOURS:

• Hours will average approximately 15 hours per week and will include working evenings, weekends, and additional hours as needed. May work in other offices as needed. This position is budgeted for approximately 800 hours in 2015.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Customer Service Representative (teller) ~ Blossburg ~ part-time


JOB RESPONSIBILITIES:

• Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promotes the sales culture and referrals by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner that ensures positive feedback.

• Provides customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintains daily transactions and balances them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Performs a variety of operational duties by balancing the traveler checks and money order settlement, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and expense reports in an accurate and timely manner.

• Constructively interacts with co-workers.


HOURS:

• Hours will average approximately 9-11 per week and will include working every Saturday and additional hours as needed. Will also work in other offices as needed. This position is budgeted for approximately 500 hours in 2015.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.


Senior Customer Service Representative I (Head Teller) ~ Full-time w/ Benefits ~ Troy Office


JOB RESPONSIBILITIES:

• Supervise the operational functions of office Customer Service Representatives by setting goals, directing and motivating staff, scheduling coverage, providing feedback and conducting performance reviews to ensure effective and efficient service according to feedback from internal and external customers.

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Banks sales culture, teaching Customer Service Representatives to make referrals, coaching on referral techniques and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while conducting sales huddles and meeting referral goals.

• Ensure that the office complies with operational regulations by maintaining audit standards, complying

with government guidelines and regulations, implementing security and control functions, making various reports and applying knowledge of Bank Security Act such that internal and external audit reports are satisfactory.

• Maintain cash control by ensuring that an adequate supply of cash is on hand but in accordance with established guidelines, returning excess cash, balancing the vault daily without assistance and maintaining cash records in an accurate manner with satisfactory audit reports.

• Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Provide training by conducting job duty orientation and on-the-job training for Customer Service Representatives. The incumbent may assist in the selection of new Customer Service Representatives.

• Constructively interacts with co-workers.


HOURS:

• Hours will average approximately 37-40 per week and will include working some Saturdays and additional hours as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

Three-plus years of job related experience.

One-plus years of supervisory experience.

Ability to use job-related and general office equipment such as a calculator, telephone, copier, fax machine, etc.

Ability to cross-sell Bank products and services.

Ability to operate Bank security devices.

Ability to use a personal computer and job related software programs.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.


Human Resource Administrative Assistant ~ Mansfield Corporate Office ~ full-time w/benefits


JOB RESPONSIBILITIES:

• Process the payroll by preparing payroll changes and "setting-up" new employees. Verify hours in payroll system and adjust hours as necessary. Check the payroll to ensure all of the changes have been made and the information is correct, ensure wage attachments are paid, prepare and review miscellaneous payroll/HR related reports, submit United Way contributions, et cetera. Prepare and submit 401(k) info, bank stock report, Federal/FICA, State, Occupational Privilege, PA new hire, other reports and tax payments in an accurate and timely manner.

• Perform a variety of human resource administrative support duties for the HR Department by preparing job postings, managing aspects of the recruiting process by submitting job openings to Job Service Centers and newspapers for publication, processing recruiting related statements, logs employment applications/resumes, copies and distributes applications/resumes for appropriate supervisors, prepares interview packets and handles department purchasing. Maintain personnel files, file book inserts, maintain employee directories and subscription lists, prepare new employee and termination paperwork, and perform miscellaneous administration duties as assigned. Perform a variety of human resource related special projects such as maintaining performance management data and information, and tracking wellness plan activities.

• Process insurances by submitting forms to "set-up" or change insurance coverage, reconciles and conducts a monthly audit of insurance billing statements, preparing COBRA and HIPAA forms, tracking FMLA paperwork and COBRA payments and assisting employees with insurance claims in an accurate and timely manner.

• Prepare and maintain a variety of human resource reports by collecting regulatory data, budgeting and other information. Perform EEO and affirmative action support duties by preparing applicant flow records and maintaining annual EEO reports. Maintain a variety of reports such as the monthly expense, diary system, and other reports in an accurate and timely manner.

• Perform employee relations duties by responding to employee inquiries and processing requests in an accurate, professional and timely manner.

• Constructively interacts with co-workers.


HOURS:

• Hours will average approximately 37-40 per week. This position is budgeted for 2,080 hours in 2015.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to conduct business in a professional and confidential manner.

• Ability to accurately type net 45 words per minute

• Ability to use a personal computer and Hewlett Packard Laser Jet 4 Printer

• Excellent Microsoft Word, Excel and spreadsheet skills.

• Ability to use Jack Henry, internet, and other job-related software programs.

• Ability to use general office equipment such as a typewriter, calculator, fax machine, copier, and telephone.

• Excellent organizational and follow-up skills along with excellent reconcilement/balancing skills.

• High school diploma or equivalent educational experience.

• General understanding of employment laws and regulations.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.


Customer Service Representative (teller) ~ Wellsboro and Weis ~ Full-Time w/ Benefits


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties by balancing the traveler checks, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interacts with co-workers.


HOURS:

• Hours will vary and may include working weekends and some holidays. Position is budgeted for approximately 2080 hours per year. Hours will average approximately 37-39/week including additional hours during vacation and sick time. May work in other offices as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.

• High school diploma or equivalent educational experience.

• One year of experience as a CSR I.


POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.

Equal Opportunity Employer