Careers

Customer Service Counselor II - Full-time with Benefits - Wellsville, NY Office


JOB RESPONSIBILITIES:

  • Initiate, evaluate, process and administer a portfolio of consumer, commercial and mortgage loans that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's consumer lending profit objectives without compromising quality and to minimize customer and Bank loan loss. (Weight 30%)
  • Engage in business development efforts by profiling potential customers, enhancing the image of the Bank in the community, performing Chamber of Commerce or other community service work, contacting companies, requesting loan referrals, assisting new and existing customers by analyzing and determining their banking needs then sell Bank products and services that satisfies their needs in order to maximize goals in community relations, new business development, income and growth objectives and service the needs of customers. (Weight 25%)
  • Sell and process a variety of retirement, DDA, savings, CD and other deposit accounts by opening and maintaining accounts, and other Customer Service Representative duties to include teller work, providing required reports, ensuring proper documentation with IRA/SEP requirements and keeping abreast of applicable tax laws and changing requirements and other office and administrative duties in order to provide customers with deposit account services and contribute to profit and growth objectives. (Weight 15%)
  • Assist the Agricultural Team by meeting with customers, attending meetings, and any other duties related to the advancement and improvement of Agricultural Bank Relationships particularly those located in the Wellsville area. (Weight 10%)
  • Monitor loan performance, assist collectors with delinquent accounts, works to solve payment problems with customers on a personal basis as measured by past due percentage and loan loss in order to minimize delinquency and loss for the Bank. (Weight 10%)
  • Adhere to loan, operational, documentation and other policies, programs and procedures that result in audit, loan review and bank examinations with an acceptable level of exceptions and/or findings in order to reduce exposure to risk and loss to the Bank. (Weight 5%)
  • Develops and maintains a personal program for maintaining an adequate level of knowledge in lending, business development, and other banking matters in accordance with established banking constraints. Demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance. (Weight 5%)

JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Three-plus years of position-related experience.
  • Knowledge and understanding of Bank policies and procedures regarding consumer lending, deposit, retirement, and other services.
  • Ability to use a personal computer, word processing and other position-related software programs.
  • Experience in community and civic activities.
  • Knowledge of position-related banking laws and regulations.
  • Associates' degree in business or banking, or equivalent educational experience.
  • Position related AIB courses and/or diplomas.
  • Experience selling bank products.
  • Notary

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Virtual Proof Operator/Mailroom Clerk - Full-time with Benefits - Mansfield Operations Center


JOB RESPONSIBILITIES:

  • Process proof items by amount keying, repairing, balancing and encoding daily transactions in an accurate and timely manner in accordance within the defined standards. Assists with teller system problems as needed to meet established deadlines ensuring branch personnel are released as quickly as possible upon completion of branch proof work. (Weight 30%)
  • Perform a variety of Bank Statement and Notice related duties by organizing statements and notices for stuffing and mailing. Manage sorting of incoming mail, and prepare statement and bulk mailings in an accurate and timely manner. (Weight 25%)
  • Process Check 21 image files (in-clearing, Fed-Forward, and returns) by preparing and transmitting electronic files. Ensures accurate, timely, and complete transmission of file as well as inclusion of all proof work in daily files. (Weight 15%)
  • Images Signature Cards, W-9's, and other bank documents in an accurate and timely manner. Ensures documents are indexed accurately to allow quick and accurate research requests. Perform a variety of operational support duties such as but not limited to validating CD renewals and notice information. Investigate and respond to a variety of requests for research by completing internal and external requests for statements and item images in an accurate and timely manner. (Weight 10%)
  • Provide excellent internal and external customer service by answering phones, assisting customers in an accurate, timely, and courteous manner and ensuring timely contact with couriers. Constructively interacts with coworkers by cooperating and communicating to ensure a smooth operation in the department. Provides support and assistance to ensure a pleasant work atmosphere. (Weight 10%)
  • Picks up lockbox payments from post office and sorts and captures payments for inclusion in daily deposits. Records and mails exceptions to appropriate lockbox customers. Transports data tapes to offsite storage, and performs weekly courier run between main branch and data center. (Weight 10%)

HOURS: Hours will average approximately 38 - 40 per week. (Monday through Friday)


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use general office equipment such as 10-key calculator, personal computer, copier, mailroom equipment, and other job-related equipment.
  • Ability to proficiently perform 10-key operation
  • Ability to operate a branch capture sorter, Teller Terminal and image archive retrieval equipment.
  • Familiar with Excel and Microsoft Word.
  • Good hand-eye coordination.
  • High school diploma or equivalent educational experience.
  • Three-plus months of job-related experience.

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Customer Service Representative (Teller) - Part-time without Benefits - Blossburg Office


JOB RESPONSIBILITIES:

  • Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promotes the sales culture and referrals by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals, and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner that ensures positive feedback.
  • Provides customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintains daily transactions and balances them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Performs a variety of operational duties by balancing the traveler checks and money order settlement, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and expense reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

HOURS: Hours will average approximately 9-11 per week and will include working every Saturday and additional hours as needed. Will also work in other offices as needed. This position is budgeted for approximately 500 hours in 2014.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience (preferred).
  • One year of experience as a CSR I (preferred).

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.



Sales Representative - Full-time with Benefits - Mansfield/Wal*Mart Offices


JOB RESPONSIBILITIES:

  • Sells Bank products and services by promoting convenience of in-store banking, making in-aisle contact with current and potential customers, determining banking needs, selling products and services to meet identified needs and preparing promotional activities in accordance with established guidelines and as measured by the number of referrals, new accounts opened and achievement of sales goals.
  • Performs Customer Service Counselor duties by determining customer's financial need and suggest Bank services that will satisfy the need, selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input to create and maintain customer files.
  • Performs Customer Service Representative duties by providing customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, preparing and issuing money orders, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks.
  • Constructively interacts with co-workers.
  • Performs a variety of general office tasks by answering the telephone, responding to questions and resolving problems, compiling reports, balancing the traveler checks and money order settlement, pulling and filing signature account cards, handling non-sufficient fund and collection items, maintaining the security checklist and expense reports in an accurate and timely manner.
  • Maintain daily transactions and balances to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

HOURS: Hours will average approximately 35-40 per week. Hours will vary and schedule will include working evenings, weekends and holidays.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • Possess excellent customer service skills.
  • High school diploma or equivalent educational experience (preferred).
  • One-plus years of job related experience (preferred).

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.