Careers

Customer Service Representative - Part-time with Benefits - Ulysses


JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Perform a variety of operational duties by balancing the traveler checks, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

HOURS: Hours will average approximately 33-35 per week and will include working Saturdays and additional hours as needed. Will fill in for vacations and will work in other branches when the need arises. This position is budgeted for 1,745 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience (preferred).
  • One year of experience as a CSR I (preferred).

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.




Floating Customer Service Representative - Part-time with Benefits - Troy


JOB RESPONSIBILITIES:

  • Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
  • Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
  • Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier and traveler checks, issuing and redeeming savings bonds, making stop payments, wire transfers, treasury, tax, loan and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.
  • Maintain daily transactions and balance to them in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
  • Perform a variety of operational duties by balancing the traveler checks, pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
  • Constructively interacts with co-workers.

HOURS: Hours will average approximately 20-25 per week and will include working Saturdays and additional hours as needed. Will fill in for vacations and will work in other branches when the need arises. This position is budgeted for 1,300 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use a personal computer.
  • Ability to use job-related software programs.
  • Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, ticket encoder, cashier check and money order encoder and a copy machine.
  • High school diploma or equivalent educational experience (preferred).
  • One year of experience as a CSR I (preferred).

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.




Virtual Proof Operator/Mail Clerk - full time with benefits - Mansfield Operations Center


JOB RESPONSIBILITIES:

  • Process proof items by amount keying, repairing, balancing and encoding daily transactions in an accurate and timely manner in accordance within the defined standards. Assists with teller system problems as needed to meet established deadlines ensuring branch personnel are released as quickly as possible upon completion of branch proof work. (Weight 30%)
  • Perform a variety of Bank Statement and Notice related duties by organizing statements and notices for stuffing and mailing. Manage sorting of incoming mail, and prepare statement and bulk mailings in an accurate and timely manner. (Weight 25%)
  • Process Check 21 image files (in-clearing, Fed-Forward, and returns) by preparing and transmitting electronic files. Ensures accurate, timely, and complete transmission of file as well as inclusion of all proof work in daily files. (Weight 15%)
  • Images Signature Cards, W-9's, and other bank documents in an accurate and timely manner. Ensures documents are indexed accurately to allow quick and accurate research requests. Perform a variety of operational support duties such as but not limited to validating CD renewals and notice information. Investigate and respond to a variety of requests for research by completing internal and external requests for statements and item images in an accurate and timely manner. (Weight 10%)
  • Provide excellent internal and external customer service by answering phones, assisting customers in an accurate, timely, and courteous manner and ensuring timely contact with couriers. Constructively interacts with coworkers by cooperating and communicating to ensure a smooth operation in the department. Provides support and assistance to ensure a pleasant work atmosphere. (Weight 10%)
  • Picks up lockbox payments from post office and sorts and captures payments for inclusion in daily deposits. Records and mails exceptions to appropriate lockbox customers. Transports data tapes to offsite storage, and performs weekly courier run between main branch and data center. (Weight 10%)

HOURS: Hours will average approximately 38 - 40 per week. (Monday through Friday)


JOB SKILLS AND QUALIFICATIONS REQUIRED:

  • Ability to use general office equipment such as 10-key calculator, personal computer, copier, mailroom equipment, and other job-related equipment.
  • Ability to proficiently perform 10-key operation
  • Ability to operate a branch capture sorter, Teller Terminal and image archive retrieval equipment.
  • Familiar with Excel and Microsoft Word.
  • Good hand-eye coordination.
  • High school diploma or equivalent educational experience.
  • Three-plus months of job-related experience.

POSITION AVAILABLE: Immediately


Applicants should mail/email a resume to First Citizens Community Bank, Human Resource Dept., 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com or stop in any branch office to complete an application. Equal Opportunity Employer.