Careers

Our goal is to support the growth of the communities we serve. We have a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.


First Citizens Community Bank is committed to cultivating and preserving a culture of diversity and inclusion. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other company-sponsored and participative events.


Undoubtedly, quality customer service is of the utmost importance to our staff. We concentrate our attention on carefully chosen customer service initiatives; providing customers with the ability to own their own home, send their children to college, and retire in a lifestyle to which they are accustomed. We sustain the exceptional employee engagement our customers deserve.


The foundation of our financial strength lies in our ability to recognize and proactively satisfy the needs of our customers. For this reason, we stand out when compared to other financial service providers in our market.


Work for one of the nation's top community banks! Click below to learn more:


CSR I (Teller) ~ Full-time with Benefits ~ Mansfield/Walmart Offices


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, MasterCard/Visa/Discover card transactions, Reg CC holds, cashier's checks, redeeming savings bonds, making stop payments, wire transfers, and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties by pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interact with co-workers.

HOURS:

• Hours will average approximately 38-40 per week and will include working some Saturdays. May work in other offices as needed. This position is budgeted for 2,080 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• One-plus years of job-related experience.

• Ability to use a personal computer.

• Ability to use word processing or other job-related software programs.

• Excellent customer service skills.

• Knowledge of Bank operations, procedures and forms.

• Working knowledge of Bank consumer products and services.

• High school diploma or equivalent educational experience.

• Ability to type a net 35 WPM.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Floating CSR I (Teller) ~ Part-time with Benefits ~ Mansfield/Walmart Offices


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier's checks, redeeming savings bonds, making stop payments, wire transfers, and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties by pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interact with co-workers.

HOURS:

• Hours will average approximately 28-32 per week and will include working Saturdays and additional hours as needed. Will fill in for vacations and will work in other branches when the need arises. This position is budgeted for 1,600 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


CSC/CSR I (New Accounts/Teller) ~ Full-time with Benefits ~ Schuylkill Haven Office


JOB RESPONSIBILITIES:

• Determine customer's financial needs and suggests Bank services that will satisfy the need by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input to create and maintain customer files.

• Maintain IRA/SEP files by ensuring proper documentation, calculating and administering 70½ distributions, remaining knowledgeable of all facets of IRA/SEP requirements and keeping abreast of applicable tax laws and changing requirements.

• Perform a variety of operational duties as assigned by the supervisor such as responding to customer inquiries, maintaining accounts, trouble shooting, training personnel, notarizing documents and resolving operational problems.

• Provide customers with professional paying and receiving services, maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of data input functions by preparing work reports, processing non-sufficient fund items, checking office check orders, pinning cards, quoting rates, making direct deposit sign-ups, pulling credit for loans and entering loans into the system in an accurate and timely manner and to the satisfaction of customers.

• Process deceased and estate accounts by verifying required information to ensure the authority to close or establish such accounts.

• Maintain a thorough understanding of a variety of operational procedures by reading periodicals, attending classes, developing an understanding of various subjects such as CD interest rate calculations as well as IRA and IRS rules and regulations.

• Constructively interacts with co-workers.

HOURS:

• Hours will average approximately 38-40 hours per week and will include working Saturdays and additional hours as needed. This position is budgeted for 2,080 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• One-plus years of job-related experience.

• Ability to use a personal computer.

• Ability to use word processing or other job-related software programs.

• Excellent customer service skills.

• Knowledge of Bank operations, procedures and forms.

• Working knowledge of Bank consumer products and services.

• High school diploma or equivalent educational experience.

• Ability to type a net 35 WPM.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Attn: Missy Daub, 3016 S. Pine Grove St., Fredericksburg, PA 17026, madaub@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Office Manager ~ Full-time with Benefits ~ Mansfield/Walmart Offices


JOB RESPONSIBILITIES:

• Develop and establish new profitable financial relationships, focusing on the small business segment, emphasizing loans, deposits, cash management, trust and investment and other ancillary bank products and services. Researches and develops targeted leads to develop small business growth. Interviews prospective customers and gathers all relevant credit and financial data to initiate the credit process and determine if the customer meets the bank's credit requirements. May be responsible for performing annual trends.

• Initiate, evaluate, process and administer their personal portfolio and oversees the office portfolio of commercial, mortgage, and consumer loans that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Manages a sales culture at the office by conducting or overseeing sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishing team and individual goals, and developing a quality sales staff which includes hiring, training, motivating and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives.

• Oversee operational activities by keeping informed about operational functions, monitoring staff performance and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate Bank security.

• Coordinates the maintenance of office building, equipment, and grounds in order to ensure that the facility is attractive and efficient in delivering customer service.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Two-plus years of management/supervisory experience.

• General understanding of marketing, investment, and lending principles and of bank-related laws and regulations.

• Knowledge of the features and benefits of bank products and services.

• Working knowledge of bank operating policies and procedures.

• Basic accounting skills.

• Personal computer skills including word processing, spreadsheet, data entry and data retrieval.

• Ability to use position-related software programs.

• Education beyond a high school diploma or equivalent educational experience (preferred).

• Specialized and position related education and training (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Junior Financial Consultant ~ Full-time with Benefits ~ Wealth Management Dept.


The Junior Financial Consultant position offers a new and exciting opportunity to be mentored by experienced investment professionals with the potential to advance to a Financial Consultant role with our Investment & Trust Services team. This position is ideal for someone with 1-3 years of investment or insurance sales experience who wants to take his or her career to the next level.


The Junior Financial Consultant will actively support our Financial Consultants in the sale and service of investment and insurance products and services. Various administrative responsibilities will be required to ensure customers receive the highest level of service. The Junior Financial Consultant will be trained by our experienced advisors with a focus on building sales aptitude, product knowledge, investment management, financial planning, and customer service skills. After gaining an adequate amount of training and experience, the Junior Financial Consultant may be assigned a number of investment accounts and may share in the revenues generated by those accounts. The Junior Financial Consultant will be considered for advancement to a Financial Consultant position, as opportunities allow. If the Junior Financial Consultant transitions to a Financial Consultant position, that individual's compensation structure will change and will most likely be based on a percentage of the commissions generated by the employee.


JOB RESPONSIBILITIES:

• Provides administrative support to team of financial consultants. Acts as the initial point of contact for investment customers by answering telephone calls and responding to emails and written correspondence.

• Provides assistance with opening new accounts and processing account transactions, as well as other related administrative responsibilities.

• Works directly with Financial Consultants to identify financial goals of assigned clients to deliver individualized investment and insurance strategies to accomplish those goals.

• Works directly with Financial Consultants to build and proactively manage long-term customer relationships, regularly updating investment strategies to match changing client needs.

• Maintains knowledge of all applicable bank, Broker/Dealer, FINRA, federal, and state rules and regulations.

• Provides the highest quality of service to every customer.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelor's degree or equivalent work experience in finance, business administration, sales, or related field.

• Self-motivated with ability to demonstrate a history of professional success.

• Exceptional communication and interpersonal skills.

• Ability to use PCs effectively, including Microsoft Word and Excel, as well as Internet resources.

• Solid organizational skills with ability to monitor and complete multiple projects simultaneously.

• Strong attention to detail and problem-solving skills.

• Capable of building and managing customer relationships.

• Active involvement in community and civic activities.

• Successful completion of background check and pre-hire assessments.

• FINRA Series 7 and 66 licenses and state life insurance licenses or willingness to obtain necessary licenses in acceptable time-frame. (preferred)

• 2+ years of financial services, business development, or customer contact experience. (preferred)

• Prior knowledge and experience with investments, life insurance, and financial planning. (preferred)


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Information Security Officer ~ Full-time with Benefits ~ Mansfield Operations Center


JOB RESPONSIBILITIES:

• Develop and implement various policies and plans related to information security. Examples include Corporate Account Takeover policy, Customer Information Security policy, Disaster Recovery/Business Continuity plan, Incident Response plan, Information Systems policy, and Vendor Management policy. Plan, conduct, and document appropriate testing measures.

• Implement an effective and compliant Information Security Risk Assessment process. Examples include the FFIEC cybersecurity risk assessment, departmental risk assessments, online banking risk assessment, and risk assessment of new products and services. Research and recommend appropriate improvements to reduce residual risk. Assume lead role in information security audits and examinations by preparing audit materials, interacting with auditors and examiners, and responding to and addressing audit/exam findings.

• Implement an effective Vendor Management Program. Perform due diligence on new vendors and conduct periodic reviews of existing vendors, per the Bank's Vendor Management Policy and regulatory guidelines. Address and monitor concerns with vendors.

• Monitor and test the Bank's information security posture using internal tools and third-party vendors. Examples include vulnerability scanning, penetration testing, social engineering testing, log and report reviews, oversight of privileged users, and tracking/reporting of issues.

• Develop and deliver effective information security training programs to all Bank stakeholders, including the BOD, employees, and customers. Ensure that training programs are current and relevant to the audience. Show continuous improvement in corporate security awareness and strengthening of the "human firewall". Measure training progress and effectiveness, and report on same.

• Develop and deliver periodic information security dashboards and reports to Senior Management, the BOD, and other appropriate parties. Ensure that reports meet regulatory guidelines, including content, accuracy, frequency, and audience. Ensure that Senior Management and the BOD are adequately informed of current threats, and the Bank's ability to respond to those threats.

• Research, evaluate, and implement appropriate security improvements (e.g., products, systems, services, programs), ensuring timely and effective implementation. Work with vendors to understand offerings and to negotiate appropriate cost structure. Build and present internal justification cases as needed.

• Demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with employees and customers to ensure a high level of expertise in providing services. Maintain an adequate level of technical, regulatory, and industry knowledge to enable a responsive, ever-evolving information security program. Participate in appropriate industry forums (e.g., FS-ISAC) to gather and share threat intelligence.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelors' degree (or equivalent experience) in information technology/security, risk management, or related field. Applicable industry certification (e.g., CISSP, CISA, CEH, etc.) is beneficial, but not required.

• Experience in managing complex projects.

• Ability to analyze and resolve technology or security-related problems.

• Ability to research new technologies and services.

• Ability to work independently and in a team environment.

• Ability to clearly communicate technical/security issues to non-technical personnel.

• Ability to use a personal computer and Microsoft Office.

• Knowledge and understanding of the banking industry. (preferred)

• Knowledge and understanding of security, compliance, and regulatory issues. (preferred)

• Knowledge of and ability to use information security tools. (preferred)

• Policy development knowledge and experience. (preferred)

• Risk assessment knowledge and experience. (preferred)

• Experience interacting with auditors and examiners. (preferred)


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Financial Consultant ~ Bradford County


JOB RESPONSIBILITIES:

• Financial Consultants are focused on identifying the financial goals of their clients and delivering individualized investment and insurance strategies to accomplish those goals.

• Consultants are expected to build and proactively manage long-term customer relationships, making sure investment strategies are regularly updated to match changing client needs.

• Consultants are responsible for business development activities in a territory of assigned branch offices. Consultants will build rapport with branch employees and provide sales leadership to earn referrals for potential clients.

• Financial Consultants will develop outside referral sources and provide branch employees with referrals for retail and commercial sales, as appropriate.

• Consultants must maintain knowledge of and remain in compliance with all applicable bank, Broker/Dealer, FINRA, federal, and state rules and regulations. This responsibility includes meeting continuing education requirements and the maintenance of securities and insurance licenses.

• Financial Consultants must ensure that exceptional customer service and integrity are primary considerations in representing First Citizens Community Bank.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelor's degree and 3 - 5 years of applicable professional experience.

• MBA, CFP, CPA, or CFA degrees are preferred.

• Series 7 and Series 66 licenses, as well as state insurance licenses.

• Financial planning experience strongly desired.

• Self-motivated with the ability to demonstrate a history of professional success.

• Knowledge of investment and insurance products and services.

• Ability to identify customer objectives and provide specialized financial solutions.

• Exceptional communication and interpersonal skills.

• Active involvement in community and civic activities.

• Successful completion of background check and pre-hire assessments.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities