Careers

Our goal is to support the growth of the communities we serve. We have a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.


First Citizens Community Bank is committed to cultivating and preserving a culture of diversity and inclusion. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other company-sponsored and participative events.


Undoubtedly, quality customer service is of the utmost importance to our staff. We concentrate our attention on carefully chosen customer service initiatives; providing customers with the ability to own their own home, send their children to college, and retire in a lifestyle to which they are accustomed. We sustain the exceptional employee engagement our customers deserve.


The foundation of our financial strength lies in our ability to recognize and proactively satisfy the needs of our customers. For this reason, we stand out when compared to other financial service providers in our market.


Work for one of the nation's top community banks! Click below to learn more:


Human Resource/Training Manager ~ Mansfield Corporate Office


JOB RESPONSIBILITIES:

• Provide human resource leadership and direction by managing human resource department programs, policies and personnel, as it relates to overseeing the recruitment and hiring of employees, administering equitable wage and salary programs, developing and administering employee benefit programs that are competitive and cost-effective, and managing and overseeing all aspects of the Bank's human resource policy and procedure development and communication in a manner that will contribute to achieving department and Bank strategic objectives.

• Manage and oversee the Bank's employee development (including actively addressing all levels of management succession) and training programs by working with senior management and the training staff to ensure that the Bank is providing appropriate learning programs and tools in the areas of career path development, general banking knowledge, operational, sales, and onboarding in order to retain and build a high performance workforce.

• Administer the job description and performance management programs by maintaining job descriptions, performance plans, wage and salary ranges, and other systems to ensure internal equity; conduct wage and salary surveys and otherwise determine external equity then merging the programs in an accurate and timely manner and to the satisfaction of employees, managers and the Board of Directors in order to provide a basis for sound management decisions and encourage excellence in individual and organizational performance.

• Manage human resource compliance activities including ERISA, EEO, ADA, Affirmative Action, Worker's Compensation, COBRA, Wage and Hour, and all state and federal regulations and laws by completing required reports, providing guidance and training, overseeing compliance and reporting, and ensuring proper documentation in accordance with existing laws and regulations in order to minimize risk of litigation and provide equal opportunities for all employees and applicants.

• Provide leadership and guidance to managers and employees on the interpretation of personnel policies and procedures, coaches supervisors, managers and employees in the resolution of employee relation issues including performance, coaching and employment issues, consults with external legal counsel as necessary, and establishes an open and non-confrontational environment in order to establish a positive and beneficial relationship with employees and management.

• Manage human resource and training department personnel by hiring, training, developing, and supervising staff. Responsibilities include planning, assigning, and directing work, appraising performance, rewarding and coaching employees as well as addressing complaints and resolving problems in order to ensure a productive and positive work environment.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking, management, and human resource matters, and demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Five-plus years of position-related experience.

• Thorough knowledge of federal, state and local human resource laws and regulations.

• Ability to manage a human resource and training staff to maximize morale, accuracy, efficiency and tenure.

• Ability to oversee bank-wide human resource functions.

• Strong interpersonal skills, positive attitude, and strong written, verbal, and presentation skills.

• Ability to use a personal computer, word processing and other position-related software programs.

• Bachelors' degree in business, banking, human resources or equivalent educational experience.

• PHR/SPHR or SHRM-CP/SHRM-SCP certification.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


CSC II (Loan/Customer Service Counselor) ~ Full-time with Benefits ~ Mansfield/Walmart Offices


JOB RESPONSIBILITIES:

• Initiate, evaluate, process and administer a portfolio of consumer, commercial and mortgage loans that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's consumer lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Engage in business development efforts by profiling potential customers, enhancing the image of the Bank in the community, performing Chamber of Commerce or other community service work, contacting companies, requesting loan referrals, assisting new and existing customers by analyzing and determining their banking needs then sell Bank products and services that satisfies their needs in order to maximize goals in community relations, new business development, income and growth objectives and service the needs of customers.

• Sell and process a variety of retirement, DDA, savings, CD and other deposit accounts by opening and maintaining accounts, and other Customer Service Representative duties, providing required reports, ensuring proper documentation with IRA/SEP requirements and keeping abreast of applicable tax laws and changing requirements and other office and administrative duties in order to provide customers with deposit account services and contribute to profit and growth objectives.

• Monitor loan performance, assist collectors with delinquent accounts, works to solve payment problems with customers on a personal basis as measured by past due percentage and loan loss in order to minimize delinquency and loss for the Bank.

• Adhere to loan, operational, documentation and other policies, programs and procedures that result in audit, loan review and bank examinations with an acceptable level of exceptions and/or findings in order to reduce exposure to risk and loss to the Bank.

• Develops and maintains a personal program for maintaining an adequate level of knowledge in lending, business development, and other banking matters in accordance with established banking constraints. Demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

HOURS:

• Hours will average approximately 38-40 per week and will include working some Saturdays. May work in other offices as needed. This position is budgeted for 2,080 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Knowledge and understanding of Bank policies and procedures regarding consumer lending, deposit, retirement and other services.

• Ability to use a personal computer.

• Ability to use word processing and other position-related software programs.

• Experience in community and civic activities.

• Knowledge of position-related banking laws and regulations.

• Associates' degree in business or banking, or equivalent educational experience (preferred).

• Position related AIB courses and/or diplomas (preferred).

• Experience selling bank products (preferred).

• Notary (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Deposit Services Representative II ~ Full-time with Benefits ~ Mansfield Operations Center


JOB RESPONSIBILITIES:

• Process Debit/ATM card ordering and card maintenance, while adhering to the Bank policies and procedures that are approved by management to limit potential risk to the bank. Assists with processing disputes and reconcilement of DDA and general ledger accounts associated with ATM, Switch and dispute balancing.

• Provides back-up assistance to duties within the Deposit Operations Department primarily with CD and IRA processing and verification, remaining current on processes, Bank Procedures and Bank Policies that may apply to the job. Necessity for back-up can be result of staffing levels, system irregularities, cross-training realignment or uncontrollable emergencies.

• Performs Fedline Advantage daily processing, which includes wire and large dollar input and transmission and ACH file retrieval and transmission.

• Provide superior customer service by responding to telephone inquiries, providing information and performing research when necessary to find answers to a customer's question in accordance with applicable regulations and to the satisfaction of customers. To be able to identify fraud or possible risk that could result on the customer's account and/or Bank and bring it to the attention of the BSA Officer.

• Constructively interacts with coworkers by cooperating with coworkers and otherwise ensure a smooth operation in the department, providing support and assistance to ensure a pleasant work atmosphere.

HOURS:

• Hours will average approximately 38-40 per week (Monday-Friday).


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use general office equipment such as a 10 key calculator, PC+, copier and other job-related equipment.

• Good customer relations and telephone skills.

• High school diploma or equivalent educational experience.

• Six-plus months of job-related experience.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Commercial Lending Administrative Assistant ~ Full-time with Benefits ~ Mount Joy Office


JOB RESPONSIBILITIES:

• Perform a variety of administrative assistant duties to support the Commercial Services Department by typing correspondence, memos, forms and reports, answering and placing telephone calls and assisting callers as appropriate, greeting and assisting customers who visit the Department, maintaining the record keeping and filing systems, arranging meetings and conferences, scheduling and recording minutes of meetings, making travel arrangements, gathering and assembling data, processing billings, mailings and other items in an accurate and timely manner.

• Process commercial loan applications by typing, copying and otherwise preparing the loan application in accordance with established procedure and in an accurate and timely manner.

• Prepare, report and provide information by compiling information and data as directed then responding to supervisor, customer and Bank personnel inquiries in accordance with established policy and in an accurate, timely and professional manner.

• Constructively interact with coworkers by coordinating specific work tasks with others and ensure a smooth and efficient flow of information.

HOURS:

• Hours will average approximately 40 per week (Monday-Friday).


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• One year of job-related experience.

• Ability to type a net 60 WPM.

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Good communication and interpersonal relations skills.

• High school diploma or equivalent educational experience.

• Ability to effectively use general office equipment, such as a computer, copier, scanner, adding machine and telephone.

• Knowledge of bank lending and loan processing policies and procedures.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Temporary CSR I (Teller) ~ Full-time without Benefits ~ Walmart/Mansfield Offices


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier's checks, redeeming savings bonds, making stop payments, wire transfers, and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties by pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interact with co-workers.

HOURS:

• Hours will average approximately 36-40 per week. Hours will vary and schedule will include working days, evenings, weekends, and most holidays. May work in other offices as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Financial Consultant ~ Bradford County


JOB RESPONSIBILITIES:

• Financial Consultants are focused on identifying the financial goals of their clients and delivering individualized investment and insurance strategies to accomplish those goals.

• Consultants are expected to build and proactively manage long-term customer relationships, making sure investment strategies are regularly updated to match changing client needs.

• Consultants are responsible for business development activities in a territory of assigned branch offices. Consultants will build rapport with branch employees and provide sales leadership to earn referrals for potential clients.

• Financial Consultants will develop outside referral sources and provide branch employees with referrals for retail and commercial sales, as appropriate.

• Consultants must maintain knowledge of and remain in compliance with all applicable bank, Broker/Dealer, FINRA, federal, and state rules and regulations. This responsibility includes meeting continuing education requirements and the maintenance of securities and insurance licenses.

• Financial Consultants must ensure that exceptional customer service and integrity are primary considerations in representing First Citizens Community Bank.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelor's degree and 3 - 5 years of applicable professional experience.

• MBA, CFP, CPA, or CFA degrees are preferred.

• Series 7 and Series 66 licenses, as well as state insurance licenses.

• Financial planning experience strongly desired.

• Self-motivated with the ability to demonstrate a history of professional success.

• Knowledge of investment and insurance products and services.

• Ability to identify customer objectives and provide specialized financial solutions.

• Exceptional communication and interpersonal skills.

• Active involvement in community and civic activities.

• Successful completion of background check and pre-hire assessments.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities