Careers

Customer Service Counselor/Customer Service Representative (New Accounts/Teller) ~ Full-time with Benefits ~ Gillett Office


JOB RESPONSIBILITIES:

• Determine customer's financial needs and suggests Bank services that will satisfy the need by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input to create and maintain customer files.

• Maintain IRA/SEP files by ensuring proper documentation, calculating and administering 70½ distributions, remaining knowledgeable of all facets of IRA/SEP requirements and keeping abreast of applicable tax laws and changing requirements.

• Perform a variety of operational duties as assigned by the supervisor such as responding to customer inquiries, maintaining accounts, trouble shooting, training personnel, notarizing documents and resolving operational problems.

• Provide customers with professional paying and receiving services, maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of data input functions by preparing work reports, processing non-sufficient fund items, checking office check orders, pinning cards, quoting rates, making direct deposit sign-ups, pulling credit for loans and entering loans into the system in an accurate and timely manner and to the satisfaction of customers.

• Process deceased and estate accounts by verifying required information to ensure the authority to close or establish such accounts.

• Maintain a thorough understanding of a variety of operational procedures by reading periodicals, attending classes, developing an understanding of various subjects such as CD interest rate calculations as well as IRA and IRS rules and regulations.

• Constructively interacts with co-workers.

HOURS:

• Hours will average approximately 34 hours per week and will include working Saturdays and additional hours as needed. This position is budgeted for 1,768 hours per year.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• One-plus years of job-related experience.

• Ability to use a personal computer.

• Ability to use word processing or other job-related software programs.

• Excellent customer service skills.

• Knowledge of Bank operations, procedures and forms.

• Working knowledge of Bank consumer products and services.

• High school diploma or equivalent educational experience.

• Ability to type a net 35 WPM.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Customer Service Representative (Teller) ~ Full-time with Benefits ~ Mt. Aetna Office


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier's checks, redeeming savings bonds, making stop payments, wire transfers, and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties by pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interact with co-workers.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


HOURS:

• Hours will average approximately 38-40 per week and will include working some Saturdays. May work in other offices as needed. This position is budgeted for 2,080 hours per year.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Specialist, 3016 S. Pine Grove Street, Fredericksburg, PA 17026, madaub@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Information Security Officer ~ Mansfield Operations Building


JOB RESPONSIBILITIES:

• Develop and implement various policies and plans related to information security. Examples include Corporate Account Takeover policy, Customer Information Security policy, Disaster Recovery/Business Continuity plan, Incident Response plan, Information Systems policy, and Vendor Management policy. Plan, conduct, and document appropriate testing measures.

• Implement an effective and compliant Information Security Risk Assessment process. Examples include the FFIEC cybersecurity risk assessment, departmental risk assessments, online banking risk assessment, and risk assessment of new products and services. Research and recommend appropriate improvements to reduce residual risk. Assume lead role in information security audits and examinations by preparing audit materials, interacting with auditors and examiners, and responding to and addressing audit/exam findings.

• Implement an effective Vendor Management Program. Perform due diligence on new vendors and conduct periodic reviews of existing vendors, per the Bank's Vendor Management Policy and regulatory guidelines. Address and monitor concerns with vendors.

• Monitor and test the Bank's information security posture using internal tools and third-party vendors. Examples include vulnerability scanning, penetration testing, social engineering testing, log and report reviews, oversight of privileged users, and tracking/reporting of issues.

• Develop and deliver effective information security training programs to all Bank stakeholders, including the BOD, employees, and customers. Ensure that training programs are current and relevant to the audience. Show continuous improvement in corporate security awareness and strengthening of the "human firewall". Measure training progress and effectiveness, and report on same.

• Develop and deliver periodic information security dashboards and reports to Senior Management, the BOD, and other appropriate parties. Ensure that reports meet regulatory guidelines, including content, accuracy, frequency, and audience. Ensure that Senior Management and the BOD are adequately informed of current threats, and the Bank's ability to respond to those threats.

• Research, evaluate, and implement appropriate security improvements (e.g., products, systems, services, programs), ensuring timely and effective implementation. Work with vendors to understand offerings and to negotiate appropriate cost structure. Build and present internal justification cases as needed.

• Demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with employees and customers to ensure a high level of expertise in providing services. Maintain an adequate level of technical, regulatory, and industry knowledge to enable a responsive, ever-evolving information security program. Participate in appropriate industry forums (e.g., FS-ISAC) to gather and share threat intelligence.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelors' degree (or equivalent experience) in information technology/security, risk management, or related field. Applicable industry certification (e.g., CISSP, CISA, CEH, etc.) is beneficial, but not required.

• Experience in managing complex projects.

• Ability to analyze and resolve technology or security-related problems.

• Ability to research new technologies and services.

• Ability to work independently and in a team environment.

• Ability to clearly communicate technical/security issues to non-technical personnel.

• Ability to use a personal computer and Microsoft Office.

• Knowledge and understanding of the banking industry. (preferred)

• Knowledge and understanding of security, compliance, and regulatory issues. (preferred)

• Knowledge of and ability to use information security tools. (preferred)

• Policy development knowledge and experience. (preferred)

• Risk assessment knowledge and experience. (preferred)

• Experience interacting with auditors and examiners. (preferred)


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Customer Service Representative (Teller) ~ Part-time with Benefits ~ Fredericksburg Office


JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.

• Promote sales culture and referrals by actively participating in and promoting the Bank's sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.

• Provide customers with professional paying and receiving services in an efficient and accurate manner and in accordance with a defined limit of authority. The incumbent is expected to be knowledgeable and proficient in processing deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, and MasterCard/Visa/Discover card transactions, Reg CC holds, cashier's checks, redeeming savings bonds, making stop payments, wire transfers, and other types of transactions such as receiving checks and cash deposits or cashing checks, sorting money for ATM machines and paying out money upon verification of signature and balance in the account.

• Maintain daily transactions and balance to them in accordance with the established schedule by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.

• Perform a variety of operational duties by pulling and filing signature account cards, following proper procedures for safe deposit boxes, handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.

• Constructively interact with co-workers.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Ability to use a personal computer.

• Ability to use job-related software programs.

• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.

• High school diploma or equivalent educational experience (preferred).

• One year of experience as a CSR I (preferred).


HOURS:

• Hours will average approximately 28-30 per week and will include working Saturdays and additional hours as needed. Will fill in for vacations and will work in other branches when the need arises. This position is budgeted for 1,547 hours per year.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Specialist, 3016 S. Pine Grove Street, Fredericksburg, PA 17026, madaub@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Mortgage Originator ~ Fredericksburg Office


JOB RESPONSIBILITIES:

• Utilizes relationship management skills and techniques combined with personal business development efforts to build and service a network of high quality referral sources in order to achieve new mortgage business, income and growth goals and service the needs of customers.

• Initiate, evaluate, process and administer a loan portfolio of residential mortgages that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Support a sales culture in the bank by making quality deposit, commercial and investment/trust referrals and actively participating in sales meetings, provides mortgage lending support and assistance to branches while ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact in order to promote an active sales and customer service team that achieves growth and income objectives.

• Support operational activities by keeping informed about operational functions and assisting in mortgage product development, support and training in order to achieve profit and growth objectives and ensure effective and efficient operational programs.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

HOURS:

• Hours will average approximately 40 per week and may include working Saturdays as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Up to three years of mortgage and secondary market lending experience.

• General understanding of marketing, investment and lending principles and of bank-related laws and regulations.

• Knowledge of the features and benefits of bank products and services.

• Working knowledge of bank operating policies and procedures.

• Basic accounting skills.

• Advanced personal computer skills including word processing, excel, spreadsheet, data entry, internet, and data retrieval.

• Ability to use position-related software programs.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Mortgage Originator ~ Mill Hall Office


JOB RESPONSIBILITIES:

• Utilizes relationship management skills and techniques combined with personal business development efforts to build and service a network of high quality referral sources in order to achieve new mortgage business, income and growth goals and service the needs of customers.

• Initiate, evaluate, process and administer a loan portfolio of residential mortgages that meet or exceed the Bank's credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.

• Support a sales culture in the bank by making quality deposit, commercial and investment/trust referrals and actively participating in sales meetings, provides mortgage lending support and assistance to branches while ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact in order to promote an active sales and customer service team that achieves growth and income objectives.

• Support operational activities by keeping informed about operational functions and assisting in mortgage product development, support and training in order to achieve profit and growth objectives and ensure effective and efficient operational programs.

• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

HOURS:

• Hours will average approximately 40 per week and may include working Saturdays as needed.


JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Three-plus years of position-related experience.

• Up to three years of mortgage and secondary market lending experience.

• General understanding of marketing, investment and lending principles and of bank-related laws and regulations.

• Knowledge of the features and benefits of bank products and services.

• Working knowledge of bank operating policies and procedures.

• Basic accounting skills.

• Advanced personal computer skills including word processing, excel, spreadsheet, data entry, internet, and data retrieval.

• Ability to use position-related software programs.


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Financial Consultant ~ Isabel Drive Office


JOB RESPONSIBILITIES:

• Provides investment information based on understanding of customer needs and objectives and selects from alternative products available through LPL Financial Services to complete the sale. Assures that high quality and integrity are primary considerations in representing the bank and in serving our clients.

• Participates with division management, associates, and other bank departments in planning and implementation of programs designed to market and sell non-deposit products and to equip other bank personnel to understand and refer them as appropriate. Acts as an "in-house resource" to other licensed bank personnel to help them select appropriate investment products and to assist them in matching products with client needs and objectives.

• Ensures compliance with broker / dealer rules and regulations and stays familiar with compliance rules of LPL, FINRA, SEC, OCC, and other regulators in order to pass all compliance audits and avoid arbitration or other loss.

• Oversees a variety of administrative processes including the paperwork needed to establish and adequately monitor investment accounts, as well as the filing and retrieval of materials needed to make informed decisions and fulfill audit requirements.

• Attends various meetings, works with wholesalers and LPL reps, and reads financial services publications to stay abreast of current events and developments in the industry.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Series 7 and 6/63 certified.

• Licensed in life insurance.

• Series 66 certification desired.

• Five or more years of experience in investments and insurance sales.

• Knowledge of investment and insurance products and services.

• Knowledge of applicable regulatory requirements.

• Demonstrated success in providing customer service.

• Active in community and civic activities.

• Ability to use personal computer and associated office software.

• Ability to use Internet resources.

• Bachelor's degree in finance, business, banking, or equivalent educational experience (preferred).

• Certification in Financial Planning (preferred).

• Life, accident, and health insurance licenses (preferred).

• Ability to use computer office tools such as MS/Word and Excel (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Trust Officer ~ Isabel Drive Office


JOB RESPONSIBILITIES:

• Manages a variety of accounts including investment management accounts, custodial accounts, personal trusts, IRAs, and estates according to the governing instrument and in compliance with all regulations, policies, and procedures.

• Adds new customers and adds assets to the Trust Department by managing a network of attorneys, accountants, and other key sources of referrals and by providing product knowledge training to bank employees.

• Collects customer financial information and discusses financial goals in order to identify and recommend appropriate investment products and services.

• Ensures compliance with applicable laws, rules, regulations, policies, and procedures to pass audits and minimize compliance and reputation risk, as well as potential financial loss. Works with auditors, examiners, and bank personnel to identify and resolve compliance issues in order to obtain satisfactory audit grades and reports.

• Schedules regular meetings to update customer information and review account performance. Monitors asset allocation and investment holdings of assigned accounts to ensure continued suitability with account objectives.

• Contributes to the accomplishment of bank objectives by identifying referral opportunities for estate planning and administration, loans, deposits, and commercial needs.

• Performs trust accounting functions by reviewing data on the accounting system, confirming accurate account set-up, determining proper coding for accounts and specific holdings, monitoring transactions, providing customers with tax information, and assisting with general operations and support functions.

• Performs administrative and support functions. Promotes operational efficiency by completing all required paperwork and account entries with accuracy and within established deadlines.

• Participates with Division employees and other functional areas to plan and implement programs to build awareness and increase net income for the Division.

• Provides the highest quality of service to every customer.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

• Bachelor's degree (B.A.) from a four-year college or university, and five-plus years of position-related experience and/or training; or an equivalent combination of education and experience.

• General knowledge of trust policies and procedures, as well as applicable laws and regulations.

• Ability to use personal computer with Internet skills. Familiarity with trust accounting systems, Microsoft Office, and other job-related computer programs.

• Investment management experience including general knowledge concerning stocks, bonds, mutual funds, exchange-traded funds, and modern portfolio theory.

• Interpersonal skills necessary to communicate with a broad range of customers.

• Demonstrated success in providing exceptional customer service.

• Ability to maintain complete confidentiality of information regarding bank customers.

• Ability to use general office equipment such as scanner, typewriter, calculator, fax machine, copier, and telephone.

• Certified Trust & Financial Advisor (CTFA) Designation, completion of the Central Atlantic School of Trust, or equivalent educational certification (preferred)

• Certified Financial Planning (CFP) designation and experience with financial planning programs (preferred).

• Series 7, 6/65 licenses (preferred).

• Life insurance licenses (preferred).

• Demonstrated success in new business development (preferred).


POSITION AVAILABLE: Immediately


Applicants may apply at any branch office or mail/email resume to First Citizens Community Bank, Human Resource Department, 15 South Main Street, Mansfield, PA 16933, employment@firstcitizensbank.com. Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

EEO/AA/Vet/Disability Employer