Bank-by-Phone


Bank when it's convenient for you with 24-hour Bank-by-Phone from First Citizens Community Bank.

Call from your touch-tone phone to hear account balances, review transactions, make loan payments, and more. And this service is always free.

Summary
  • Manage accounts from your touch-tone phone, 24/7
  • PIN number required
  • Hear current account balances
  • Review recent transaction history
  • Initiate loan payment from Checking or Savings
  • Report lost or stolen FCCB Debit Cards
  • Report lost or stolen FCCB Credit Cards
  • No fees
  • Call toll-free: (888) 457-3262
Phone Bank Menu Options

Main Menu options for Bank-by-Phone using your voice or telephone keypad:


  • For Account Information, say "Account Information" or press 1
  • For Funds Transfer, say "Funds Transfer" or press 2
  • For Bank Information, say "Bank Information" or press 3
  • For Reporting a lost or stolen FCCB Debit Card, say "lost or stolen debit card" or press 4
  • For Reporting a lost or stolen FCCB Credit Card, say "lost or stolen credit card" or press 5
  • For instructions on how to use the system, say "instructions" or press 6
  • To speak to a bank representative or leave a message, press 0

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